USER BASED - WORKFLOW AND BUSINESS PROCESS MANAGEMENT
First Claim
1. A method of optimizing back office enterprise computer systems to end user computer systems workflow comprising:
- concentrating workflow communication messages that are transmitted to and from at least one back office application into a single common communication format that is accessible by at least one end user computer application;
communicating said workflow communication messages directly to and from said at least one end user computer application in said single common communication format such that said workflow communication messages are not converted into an end user application format prior to being communicated to said at least one end user computer application; and
applying user configured business rules to said workflow communication messages formatted with said single common communication format such that said at least one end user computer application behaves in accordance with said user configured business rules.
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Abstract
Disclosed is a business rules workflow system that provides a single communication interface for communications between end user applications, such as an agent user interface, and back office applications. The business rules workflow system also provides a single interface to apply business rules to the end user application to back office application communications. The communications and business rules interfaces reduce the need for multiple user interfaces using multiple technology, thus reducing the complexity, maintenance, and upgrade costs for a typical business environment. The business rules workflow system sends and receives data form pre-existing data systems, converts the pre-existing data system data into a common format, and sends the data to the data consumer. Any business rules based on the pre-existing system data will be applied by the business rules workflow system.
64 Citations
20 Claims
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1. A method of optimizing back office enterprise computer systems to end user computer systems workflow comprising:
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concentrating workflow communication messages that are transmitted to and from at least one back office application into a single common communication format that is accessible by at least one end user computer application;
communicating said workflow communication messages directly to and from said at least one end user computer application in said single common communication format such that said workflow communication messages are not converted into an end user application format prior to being communicated to said at least one end user computer application; and
applying user configured business rules to said workflow communication messages formatted with said single common communication format such that said at least one end user computer application behaves in accordance with said user configured business rules. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A business rules workflow system for optimizing back office enterprise computer systems to end user computer systems workflow comprising:
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a common language message subsystem that concentrates workflow communication messages that are transmitted to and from at least one back office application into a single common communication format that is accessible by at least one end user computer application; and
a communication subsystem that communicates said workflow communication messages directly to and from said at least one end user computer application in said single common communication format such that said workflow communication messages are not converted into an end user application format prior to being communicated to said at least one end user computer application; and
a business rules interface subsystem that applies user configured business rules to said workflow communication messages that are formatted with said single common communication format such that said at least one end user computer application behaves in accordance with said user configured business rules. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17, 18, 19)
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20. A business rules workflow system for optimizing back office enterprise computer systems to end user computer systems workflow comprising:
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means for concentrating workflow communication messages that are transmitted to and from at least one back office application into a single common communication format that is accessible by at least one end user computer application;
means for communicating said workflow communication messages directly to and from said at least one end user computer application in said single common communication format such that said workflow communication messages are not converted into an end user application format prior to being communicated to said at least one end user computer application; and
means for applying user configured business rules to said workflow communication messages formatted with said single common communication format such that said at least one end user computer application behaves in accordance with said user configured business rules.
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Specification