×

Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto

  • US 20060262920A1
  • Filed: 05/18/2005
  • Published: 11/23/2006
  • Est. Priority Date: 05/18/2005
  • Status: Active Grant
First Claim
Patent Images

1. A method for analyzing a telephonic communication between a customer and a contact center, the method comprising:

  • separating a telephonic communication into at least first constituent voice data and second constituent voice data;

    analyzing one of the first and second constituent voice data by mining the voice data and applying a predetermined linguistic-based psychological behavioral model to one of the separated first and second constituent voice data; and

    , generating behavioral assessment data corresponding to the analyzed one of the first and second voice data.

View all claims
  • 5 Assignments
Timeline View
Assignment View
    ×
    ×