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System and method for return to agents during a contact center session

  • US 20060262921A1
  • Filed: 05/20/2005
  • Published: 11/23/2006
  • Est. Priority Date: 05/20/2005
  • Status: Active Grant
First Claim
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1. A contact center system for servicing a call from a caller comprising:

  • a subsystem including at least one processor; and

    one or more modules coupled to the subsystem, the one or more modules including code executable by the at least one processor that provides the caller with a call session history listing each agent with whom the caller has interacted, the code also providing the caller with an option to return to a previous agent.

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