Method for sending a message waiting indication

• US 20060264204A1
• Filed: 05/19/2005
• Published: 11/23/2006
• Est. Priority Date: 05/19/2005
• Status: Abandoned Application

• Current Assignee: Comcast Cable Communications LLC (Comcast Corporation)
• Original Assignee: Comcast Cable Holdings LLC (Comcast Corporation)
• Inventors: Livingood, Jason D.
• Application Number:
  US11/132,586
• Publication Number:
  US 20060264204A1
• Time in Patent Office: Days
• US Class Current: 455/412.200
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04M 2203/4536 Voicemail combined with text-based messaging
• CPC Class Codes: H04M 3/5307 for recording messages comprising any combination of audio and non-audio components
• CPC Class Codes: H04M 3/537 Arrangements for indicating the presence of a recorded message , whereby the presence information might include a preview or summary of the message

Abstract

A communication system and methodology enables a user to receive a message waiting indication in the form of an instant message or a real simple syndication (RSS) formatted message when messages are available for retrieval. The communication system includes a message storage and retrieval system. An instant messaging system having at least one instant messaging client and a RSS system having an RSS client which communicate with the message storage and retrieval system. The instant messaging and RSS system are operable with the message storage and retrieval system to generate a message waiting indication for the user in the form of an instant message or a RSS formatted message.

Claims

1. A method of providing a message waiting indication for an instant messaging user through the use of an instant messaging system having at least one instant messaging client, a presence system, and a message storage and retrieval system comprising the steps of:

configuring said presence system for communication with said instant messaging system and said message storage and retrieval system wherein said message storage and retrieval system is configured to receive and store email, videomail, and voicemail messages;

determining a mail message status of said message storage and retrieval system through the use of said presence system; and

sending a message waiting indication in the form of an instant message to said instant messaging client, wherein said message waiting indication corresponds to the mail message status of said message storage and retrieval system.

2. A method according to claim 1, further comprising the steps of:

selecting a message within said instant message for retrieval; and

playing the message for receipt by the instant messaging user.

3. A method according to claim 1, wherein the step of determining a mail message status includes determining the presence or absence of an email, voicemail, and videomail message within said message storage and retrieval system.

4. A method according to claim 1, wherein the step of determining a mail message status includes selecting an entry from an instant messaging buddy list that represents a stored message wherein the entry representing the stored message is a bolded or highlighted hyperlink.

5. A method according to claim 1, wherein the step of sending the message waiting indication in the form of an instant message includes sending a message waiting indication having a message count and message header information comprising the number of received email, voicemail, and videomail messages.

6. A communication system for sending a message waiting indication to an instant messaging client, comprising:

a message storage and retrieval system configured to receive, store and forward email, videomail, and voicemail messages;

an instant messaging system having at least one instant messaging client; and

a presence system that communicates with said instant messaging system and said message storage and retrieval system, said presence system being adapted to determine a mail message status of said message storage and retrieval system and, through the use of the instant messaging system, generate the message waiting indication in the form of an instant message for the instant messaging client.

7. A system according to claim 6, wherein said message waiting indication includes a message count and a message header.

8. A system according to claim 6, wherein said mail message status indicates the presence or absence of a message for the instant messaging user within said message storage and retrieval system.

9. A system according to claim 8, wherein said message includes voice mail messages.

10. A system according to claim 8, wherein said message includes video mail messages.

11. A system according to claim 8, wherein said message includes email messages.

12. A system according to claim 6, wherein said instant message includes an interface for the retrieval of messages within said message storage and retrieval system.

13. A system according to claim 12, wherein said interface includes hyperlinks to messages within said message storage and retrieval system.

14. A method of providing a message waiting indication for an instant messaging user through the use of a message storage and retrieval system, an instant messaging system having an instant messaging client, and a presence system comprising the steps of:

configuring said presence system for communication with said instant messaging system and said message storage and retrieval system wherein said message storage and retrieval system is configured to receive and store email, videomail, and voicemail messages;

detecting a presence status of the instant messaging user through the use of said presence system;

determining a mail message status of said message storage and retrieval system through the use of said presence system and;

sending a message waiting indication in the form of an instant message to said instant messaging client when the presence status of the instant messaging user is online, wherein said message waiting indication corresponds to the mail message status of said message storage and retrieval system.

15. A method according to claim 14, wherein said message waiting indication includes a message count and a message header.

16. A method according to claim 14, wherein the step of determining said mail message status includes determining the presence or absence of an email, voicemail, and videomail message within said message storage and retrieval system.

17. A method according to claim 14, wherein the step of sending a message waiting indication in the form of an instant message includes sending an instant message having an interface for the retrieval of messages within said message storage and retrieval system.

18. A method of providing a message waiting indication for a user through the use of a message storage and retrieval system and a real simple syndication (RSS) system having an RSS client system comprising the steps of:

configuring said RSS system for communication with said message storage and retrieval system wherein said message storage and retrieval system is configured to receive and store email, videomail, and voicemail messages;

determining a mail message status of said message storage and retrieval system through the use of said RSS system; and

sending a message waiting indication in the form of an RSS formatted message or document to the user, wherein said message waiting indication corresponds to said mail message status.

19. A method according to claim 18, further comprising the steps of:

selecting a message within said RSS formatted message for retrieval; and

playing the message for receipt by the instant messaging user.

20. A method according to claim 18, wherein the step of determining a mail message status includes determining the presence or absence of an email, voicemail, and videomail message within said message storage and retrieval system.

21. A method according to claim 18, wherein the step of sending a message waiting indication includes a message waiting indication having at least a hyperlink to a message stored by said message storage and retrieval system.

22. A method according to claim 18, wherein the step of sending the message waiting indication in the form of a RSS formatted message or document includes sending a message waiting indication having a message count and message header information.