Method and system for recording an electronic communication and extracting constituent audio data therefrom

• US 20060265088A1
• Filed: 05/18/2005
• Published: 11/23/2006
• Est. Priority Date: 05/18/2005
• Status: Abandoned Application

• Current Assignee: Eloyalty Corporation (Nice Ltd)
• Original Assignee: Eloyalty Corporation (Nice Ltd)
• Inventors: Skeen, William, Thoman, Christopher, Brown, Douglas, Warford, Roger
• Application Number:
  US11/131,844
• Publication Number:
  US 20060265088A1
• Time in Patent Office: Days
• US Class Current: 700/94
• CPC Class Codes: H04M 3/08 Indicating faults in circuits or apparatus
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656
• CPC Class Codes: H04M 3/5175 Call or contact centers supervision arrangements
• CPC Class Codes: H04M 7/0057 Services where the data services network provides a telephone service in addition or as an alternative, e.g. for backup purposes, to the telephone service provided by the telephone services network
• CPC Class Codes: H04M 7/0084 Network monitoring; Error detection; Error recovery; Network testing

Abstract

A telephonic communication system, such as a distributed private branch exchange (PBX), having a public switched telephone network (PSTN) connected to the PBX through a PBX switch is utilized to receive a signal from the communication system having a communication protocol. The signal carries an audio waveform comprising at least one of first constituent audio data and second constituent audio data. The system records the signal on a first data file based on the identity of the telephonic communication protocol. The system records the first constituent audio data on a first audio track of a first data file based on the communication protocol and records the second constituent audio data on a second audio track of the first data file based on the communication protocol. The system may further extract at least one of the recorded first and second constituent audio data from the first data file.

Claims

1. A method for separating an audio signal, the method comprising the steps of:

receiving a signal from a communication system having a first communication protocol, the signal comprising at least one of first constituent audio data and second constituent audio data;

recording the signal on a first data file based on the identity of the first communication protocol, the step of recording comprising;

recording the first constituent audio data on a first audio track of a first data file based on the first communication protocol; and

,

recording the second constituent audio data on a second audio track of the first data file based on the first communication protocol.

2. The method of claim 1 wherein the first constituent audio data has a first identifier associated therewith.

3. The method of claim 1 further comprising the step of merging the first constituent audio data and the second constituent audio data into a second data file.

4. The method of claim 1 wherein the first constituent audio data and the second constituent audio data are merged into the second data file in one of either a stereo format and a mono format.

5. The method of claim 1 further comprising the step of extracting at least one of the recorded first and second constituent audio data from the first data file.

6. The method of claim 5 wherein after the extracting step, the method further comprising the step of storing the at least one of the first extracted first and second constituent audio data in a first constituent data file.

7. The method of claim 1 wherein the first communication protocol is one of a plurality of communication protocols, the method further comprising the step of automatically identifying the first communication protocol.

8. The method of claim 7 wherein the telephonic communication protocol is identified from one of either a public switch telephone network and a local network.

9. The method of claim 1 wherein the signal is one of either an analog signal and a digital signal.

10. A computer program for separating an audio signal, the computer program being embodied on a computer readable storage medium adapted to control a computer comprising:

a code segment recording the signal on a first data file based on the identity of the first communication protocol, the step of recording comprising;

a code segment recording the first constituent audio data on a first audio track of a first data file based on the first communication protocol; and

,

a code segment recording the second constituent audio data on a second audio track of the first data file based on the first communication protocol.

11. The computer program of claim 10 wherein the first constituent audio data has a first identifier associated therewith.

12. The computer program of claim 10 further comprising a code segment for merging the first constituent audio data and the second constituent audio data into a second data file.

13. The computer program of claim 10 wherein the first constituent audio data and the second constituent audio data are merged into the second data file in one of either a stereo format and a mono format.

14. The computer program of claim 10 further comprising a code segment for extracting at least one of the recorded first and second constituent audio data from the first data file.

15. The computer program of claim 14 further comprising a code segment for storing the at least one of the first extracted first and second constituent audio data in a first constituent data file.

16. The computer program of claim 10 wherein the first communication protocol is one of a plurality of communication protocols, the method further comprising the step of automatically identifying the first communication protocol.

17. The computer program of claim 16 further comprising a code segment for wherein the telephonic communication protocol is identified from one of either a public switch telephone network and a local network.

18. The computer program of claim 10 further comprising a code segment for wherein the signal is one of either an analog signal and a digital signal.