Changing characteristics of a voice user interface
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Abstract
The invention generally relates to a method, apparatus, and system capable of changing a voice user interface possessing both operational characteristics and security characteristics based upon user-specific contextual information. The voice processing system consists of at least the following components: a voice user interface possessing both operational characteristics and security characteristics; a database to store user-specific contextual information; and a computer program to use the user-specific contextual information to dynamically change the operational characteristics of the voice user interface.
19 Citations
41 Claims
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1-29. -29. (canceled)
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30. A method for obtaining information, comprising:
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enabling a user to connect to a voice processing system and provide identification;
authenticating the identification of the user;
determining the environmental information of the user;
proactively presenting to the user items from a top database table assigned a high enough priority to require urgent attention from the user if any of the items need urgent attention; and
passively interacting with the user to provide the user with information requested by the user. - View Dependent Claims (31, 32, 33, 34, 35)
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36. An article comprising:
- a storage medium having a plurality of machine accessible instructions, wherein when the instructions are executed by a processor, the instructions provide for enabling a user to connect to a voice processing system and provide identification;
authenticating the identification of the user;
determining the environmental information of the user;
proactively presenting to the user items from a top database table assigned a high enough priority to require urgent attention from the user if any of the items need urgent attention; and
passively interacting with the user to provide the user with information requested by the user. - View Dependent Claims (37, 39, 40, 41)
- a storage medium having a plurality of machine accessible instructions, wherein when the instructions are executed by a processor, the instructions provide for enabling a user to connect to a voice processing system and provide identification;
Specification