Method and apparatus for providing virtual capacity to a provider of services
First Claim
1. A method for providing personnel to furnish services comprising the following steps:
- (a) determining that first personnel of a first group are not available to provide services to a requestor of services;
(c) determining that second personnel of a second group can perform the services requested by the requestor;
(e) assigning the performance of services requested by the requestor to the second personnel, the second personnel being capable of communicating using a wireless communications device;
(f) configuring communications, using a processor, at a control center to route communications between the wireless communications device and the requestor through the control center; and
(f) receiving a service status communication from the second personnel for transmission to the requestor.
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Accused Products
Abstract
Method and apparatus for providing virtual capacity to a service provider. A service provider contacts a third party service provider when the service provider can not perform services for a customer. A solicitation is sent by the service provider and accepted by the third party service provider. After acceptance, status and/or location information from the third party service provider is redirected within a network management facility so that the information is sent to the service provider, rather than to an entity normally associated with the third party service provider. After services have been performed by the third party service provider, the third party service provider is generally free to accept service requests from other service providers, whereby messages transmitted by the third party service provider are routed to the new service provider.
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Citations
11 Claims
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1. A method for providing personnel to furnish services comprising the following steps:
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(a) determining that first personnel of a first group are not available to provide services to a requestor of services;
(c) determining that second personnel of a second group can perform the services requested by the requestor;
(e) assigning the performance of services requested by the requestor to the second personnel, the second personnel being capable of communicating using a wireless communications device;
(f) configuring communications, using a processor, at a control center to route communications between the wireless communications device and the requestor through the control center; and
(f) receiving a service status communication from the second personnel for transmission to the requestor. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A method for allocating services comprising the following steps:
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(a) providing a first organization having first personnel to perform services for a requestor of the services and having a first personnel control center for communicating with the first personnel;
(b) determining that the first personnel of the first organization are not available to provide services requested by the requestor;
(c) providing a second organization having second personnel which are capable of performing the services requested by the requester, said second personnel being capable of communicating using a wireless communications device (d) determining that the second personnel of the second organization are available to perform the services requested by the requester, (e) assigning the second personnel to do the services requested by the requestor;
(f) configuring, in connection with using a programmed processor, the first personnel control center to route communications between the wireless communication device and the requester;
(f) communicating a service status from the second organization to the first personnel control center. - View Dependent Claims (9, 10, 11)
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Specification