System and methods for re-evaluating historical service conditions after correcting or exempting causal events

• US 20060265272A1
• Filed: 05/17/2005
• Published: 11/23/2006
• Est. Priority Date: 05/17/2005
• Status: Abandoned Application

• Current Assignee: CA, Inc. (d/b/a CA Technologies) (Broadcom, Inc.)
• Original Assignee: CA, Inc. (d/b/a CA Technologies) (Broadcom, Inc.)
• Inventors: Hagen, Matthew, Bosa, Patrick A., Pantelis, Thomas S.
• Application Number:
  US11/131,540
• Publication Number:
  US 20060265272A1
• Time in Patent Office: Days
• US Class Current: 705/10
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/06375 Prediction of business process outcome or impact based on a proposed change

Abstract

A system and methods for determining an operational characteristic of a business process associated with a network. An operational characteristic of the business process is determined. An action is taken to modify a parameter associated with a change in the operational characteristic of the business process. The operational characteristic of the business process is re-determined.

Claims

1. A method for monitoring a business process associated with a network, the method comprising the steps of:

determining an operational characteristic of a business process;

taking an action to modify a state of an event associated with a change in the operational characteristic of the business process; and

re-determining the operational characteristic of the business process.

2. The method of claim 1 further comprising the step of, monitoring a state of an event associated with a business process element.

3. The method of claim 1, wherein the step of taking an action to modify a state of an event associated with a change in the operational characteristic of the business process further comprises marking the state of the event as exempt from a service level agreement.

4. The method of claim 1, wherein the step of taking an action to modify a state of an event associated with a change in the operational characteristic of the business process further comprises marking the state of the event as subject to a service level agreement.

5. The method of claim 1 further comprising the step of, determining a cause for the change in the operational characteristic of the business process.

6. The method of claim 5 further comprising the step of determining a state of an event associated with the cause for the change in the operational characteristic of the business process.

7. The method of claim 5 further comprising the step of collecting data associated with the cause for the change in the operational characteristic of the business process.

8. The method of claim 7 further comprising the step of storing the data associated with the cause for the change in the operational characteristic of the business process.

9. The method of claim 1, wherein the step of determining a change in an operational characteristic of the business process further comprises the step of evaluating the state of the event.

10. The method of claim 1, wherein the operational characteristic indicates an availability of a business process service.

11. The method of claim 1, wherein the step of re-determining the operational characteristic of the business process further comprises taking an action to disregard an event.

12. The method of claim 1, wherein the step of re-determining the operational characteristic of the business process further comprises applying a rule to the operational characteristic to determine whether to transmit an alert.

13. The method of claim 1, wherein the step of re-determining the operational characteristic of the business process occurs automatically.

14. The method of claim 1, further comprising the step of modeling the business process.

15. In a computational hardware device, a method for analyzing an operational characteristic of a business process associated with a network, the method comprising the steps of:

receiving data about a business process;

analyzing an operational characteristic of the business process;

receiving an input to modify a state of an event associated with the operational characteristic;

modifying the state of the event; and

re-analyzing the operational characteristic of the business process responsive to the modified state of the event.

16. The method of claim 15, further comprising storing data relating to the modification of the state of the event associated with the operational characteristic of the monitored business process.

17. The method of claim 15, further comprising the step of modeling the business process.

18. The method of claim 15, wherein the step of re-analyzing the operational characteristic of the business process occurs automatically.

19. The method of claim 15, wherein the step of modifying the state of the event further comprises marking the state of the event as exempt from a service level agreement.

20. The method of claim 15, wherein the step of modifying the state of the event further comprises marking the state of the event as subject to a service level agreement.

21. The method of claim 15, further comprising the step of determining to send an alarm when a change in the operational characteristic of the monitored business process occurs.

22. The method of claim 21, wherein the step of determining to send an alarm further comprises applying a rule to determine to send the alarm.

23. The method of claim 22, wherein the rule requires sending an alert when all states of the event have a pre-defined state.

24. The method of claim 22, wherein the rule requires sending an alert when a percentage of the states of the event have a pre-defined state.

25. The method of claim 22, wherein the rule requires sending an alert when the aggregate of the states of the event have a pre-defined state.

26. A system for monitoring a business process associated with a network comprising:

an evaluation mechanism configured to determine an operational characteristic of the business process;

an interface configured to collect information about a state of an event associated with a change in the operational characteristic of the business process;

a collection mechanism configured to gather information about the change in the operational characteristic of the business process; and

an alarm mechanism configured to take an action when a change in the operational characteristic of the business process occurs.

27. The system of claim 26, wherein the evaluation mechanism further comprises determining a change in the operational characteristic of the business process by evaluating data received about the state of the event.

28. The system of claim 27, wherein the evaluation mechanism further comprises taking an action to modify the state of the event in determining the cause for the change in the operational characteristic of the business process based upon evaluating the received data.

29. The system of claim 26, wherein the evaluation mechanism receives data about the state of the event from the interface.

30. The system of claim 26, wherein the evaluation mechanism receives data about the state of the event from a proxy server.

31. The system of claim 26, further comprising a modeling mechanism collecting data about at least one state of an event associated with the change in the operational characteristic of the business process.

32. The system of claim 31, wherein the modeling mechanism receives data about the business process from a network management system.

33. The system of claim 31, wherein the evaluation mechanism receives data from the modeling mechanism.

34. The system of claim 26, wherein the evaluation mechanism further comprises automatically re-evaluating the operational characteristic of the business process.

35. The system of claim 26, wherein the interface further comprises collecting information indicating that the state of the event is exempt from a service level agreement.

36. The system of claim 26, wherein the interface further comprises collecting information indicating that the state of the event is subject to a service level agreement.

37. A system for determining an operational characteristic of a business process associated with a network comprising:

an interface to collect system information from one or more resources; and

an evaluation server monitoring a state of a business process associated with a network, identifying an operational characteristic of the business process based upon a state of an event associated with the business process, receiving system information from the interface, and making a determination as to the operational characteristic of the business process based upon the received system information.

38. The system of claim 37, wherein the interface further comprises collecting system information indicating that the state of the event indicates an exemption from a service level agreement.

39. The system of claim 37, wherein the interface further comprises collecting system information indicating that the state of the event is subject to a service level agreement.

40. The system of claim 37, further comprising a modeling mechanism modeling the business process associated with the network.

41. The system of claim 37, wherein the evaluation server further comprises modifying the determination as to the operational characteristic of the business process.

42. The system of claim 37, wherein the evaluation server further comprises making the determination as to the operational characteristic of the business process automatically.

43. The system of claim 37, wherein the operational characteristic of the business process indicates a level of downtime.

44. The system of claim 37, wherein the operational characteristic of the business process indicates a level of degradation of a network service.

45. The system of claim 37, wherein the operational characteristic of the business process indicates a level of loss of redundancy.

46. A computer readable medium holding computer readable instructions for performing a method for monitoring a business process associated with a network, the method comprising the steps of:

determining an operational characteristic of a business process;

modifying a state of an event associated with a change in the operational characteristic of the business process; and

automatically re-determining the operational characteristic of the business process.

47. The medium of claim 46 further comprising the step of, monitoring a state of an event associated with a business process element.

48. The medium of claim 46, wherein the step of modifying a state of an event associated with a change in the operational characteristic of the business process further comprises the step of identifying the state of the event as exempt from a service level agreement.

49. The medium of claim 46, wherein the step of modifying a state of an event associated with a change in the operational characteristic of the business process further comprises the step of identifying the state of the event as subject to a service level agreement.

50. The medium of claim 46 further comprising the step of, determining a cause for the change in the operational characteristic of the business process.

51. The medium of claim 50 further comprising the step of determining a state of an event associated with the cause for the change in the operational characteristic of the business process.

52. The medium of claim 50 further comprising the step of collecting data associated with the cause for the change in the operational characteristic of the business process.

53. The medium of claim 52 further comprising the step of storing the data associated with the cause for the change in the operational characteristic of the business process.

54. The medium of claim 46, wherein the step of determining a change in an operational characteristic of the business process further comprises the step of evaluating the state of the event.

55. The medium of claim 46, wherein the operational characteristic indicates an availability of a business process service.

56. The medium of claim 46, wherein the step of automatically re-determining the operational characteristic of the business process further comprises the step of taking an action to disregard an event.

57. The medium of claim 46, wherein the step of automatically re-determining the operational characteristic of the business process further comprises the step of applying a rule to the operational characteristic to determine whether to transmit an alert.

58. The medium of claim 46, further comprising the step of modeling the business process.