Measuring subjective user reaction concerning a particular document

• US 20060265368A1
• Filed: 05/23/2005
• Published: 11/23/2006
• Est. Priority Date: 05/23/2005
• Status: Abandoned Application

• Current Assignee: OpinionLab Incorporated (Verint Systems Incorporated)
• Original Assignee: OpinionLab Incorporated (Verint Systems Incorporated)
• Inventors: Nickerson, Rand B., Treschl, Mark A.
• Application Number:
  US11/135,045
• Publication Number:
  US 20060265368A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06F 16/958 Organisation or management of web site content, e.g. publishing, maintaining pages or automatic linking
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising

Abstract

In one embodiment, a system for measuring subjective user reaction concerning a particular document includes a first icon incorporated into a particular document. The first icon becomes viewable at least partially on or near the document independent of input from a user subsequent to the user accessing the particular document and solicits a subjective user reaction to the particular document from the user. The first icon receives user input indicating a desire to provide a subjective user reaction to the particular document, and the user input causes a second icon to become viewable at least partially on or near the particular document. The second icon provides the user an opportunity to provide a subjective user reaction to the particular document. The system also includes software associated with the second icon that receives the subjective user reaction to the particular document and directs the subjective user reaction to a predetermined destination for reporting to an owner of the document.

Claims

1. A system for measuring subjective user reaction concerning a particular document, the system comprising:

a first icon incorporated into a particular document, the first icon having been incorporated into the document in connection with creation of the document and remaining with the document over a publication period, the first icon becoming viewable at least partially on or near the document independent of input from a user subsequent to the user accessing the particular document, the first icon soliciting a subjective user reaction to the particular document from the user independent of input from the user subsequent to the user accessing the particular document, the first icon operable to receive user input indicating a desire to provide a subjective user reaction to the particular document, the user input causing a second icon to become viewable at least partially on or near the particular document, the second icon providing the user an opportunity to provide a subjective user reaction to the particular document; and

software associated with the second icon and operable to;

receive the subjective user reaction to the particular document; and

direct the subjective user reaction to a predetermined destination for reporting to an owner of the document.

2. The system of claim 1, wherein the second icon comprises one or more multi-level rating scales.

3. The system of claim 2, wherein the multi-level rating scales comprise one of more of:

a first rating scale for rating a relevance of the particular document;

a second rating scale for rating an accuracy of the particular document; and

a third rating scale for rating a completeness of the particular document.

4. The system of claim 1, wherein the second icon comprises a dynamic comment card (DCC).

5. The system of claim 1, wherein the predetermined destination comprises a destination associated with one or more of an author of the particular document, a document administrator for an organization that published the document, and a third-party provider of analytics with respect to the document.

6. The system of claim 1, wherein, to direct the subjective user reaction to the predetermined destination, the software directs the subjective user reaction to a predetermined World Wide Web (WWW) address.

7. The system of claim 1, wherein the particular document has a format corresponding to:

MICROSOFT WORD;

ADOBE ACROBAT;

MICROSOFT POWERPOINT;

WORD PERFECT;

or

MICROSOFT EXCEL.

8. The system of claim 1, wherein the document is accessible to the user over the World Wide Web (WWW).

9. The system of claim 1, wherein the software is further operable:

when receiving the subjective user reaction to the particular document, to collect usage information on the access of the particular document by the user; and

to direct the usage information to the predetermined destination for reporting to the owner of the document along with the subjective user reaction.

10. The system of claim 9, wherein the usage information comprises one or more of:

an indication of an amount of time the user kept the document open;

an indication of whether the user printed the document;

an Internet Protocol (IP) address of the user; and

an indication of a date and a time when the user accessed the document.

11. The system of claim 1, wherein the software is further operable, if the software receives the subjective user reaction to the particular document when the user is offline, to store the subjective user reaction and wait until the user is online to direct the subjective user reaction to the predetermined destination.

12. A method for measuring subjective user reaction concerning a particular document, the method comprising:

using a first icon incorporated into a particular document to solicit a subjective user reaction to the particular document from a user independent of input from the user subsequent to the user accessing the particular document, the first icon having been incorporated into the document in connection with creation of the document and remaining with the document over a publication period, the first icon becoming viewable at least partially on or near the document independent of input from a user subsequent to the user accessing the particular document, the first icon operable to receive user input indicating a desire to provide a subjective user reaction to the particular document, the user input causing a second icon to become viewable at least partially on or near the particular document, the second icon providing the user an opportunity to provide a subjective user reaction to the particular document; and

using software associated with the second icon to;

receive the subjective user reaction to the particular document; and

direct the subjective user reaction to a predetermined destination for reporting to an owner of the document.

13. The method of claim 12, wherein the second icon comprises one or more multi-level rating scales.

14. The method of claim 13, wherein the multi-level rating scales comprise one of more of:

a first rating scale for rating a relevance of the particular document;

a second rating scale for rating an accuracy of the particular document; and

a third rating scale for rating a completeness of the particular document.

15. The method of claim 12, wherein the second icon comprises a dynamic comment card (DCC).

16. The method of claim 12, wherein the predetermined destination comprises a destination associated with one or more of an author of the particular document, a document administrator for an organization that published the document, and a third-party provider of analytics with respect to the document.

17. The method of claim 12, wherein using the software to direct the subjective user reaction to the predetermined destination comprises using the software to direct the subjective user reaction to a predetermined World Wide Web (WWW) address.

18. The method of claim 12, wherein the particular document has a format corresponding to:

MICROSOFT WORD;

ADOBE ACROBAT;

MICROSOFT POWERPOINT;

WORD PERFECT;

or

MICROSOFT EXCEL.

19. The method of claim 12, wherein the document is accessible to the user over the World Wide Web (WWW).

20. The method of claim 12, further comprising using the software:

when receiving the subjective user reaction to the particular document, to collect usage information on the access of the particular document by the user; and

to direct the usage information to the predetermined destination for reporting to the owner of the document along with the subjective user reaction.

21. The method of claim 20, wherein the usage information comprises one or more of:

an indication of an amount of time the user kept the document open;

an indication of whether the user printed the document;

an Internet Protocol (IP) address of the user; and

an indication of a date and a time when the user accessed the document.

22. The method of claim 12, further comprising, if the software receives the subjective user reaction to the particular document when the user is offline, using the software to store the subjective user reaction and wait until the user is online to direct the subjective user reaction to the predetermined destination.