BOA BACK OFFICE INTEGRATION PROTOCOL

• US 20060271698A1
• Filed: 05/16/2006
• Published: 11/30/2006
• Est. Priority Date: 05/16/2005
• Status: Abandoned Application

• Current Assignee: ECC Development Services Incorporated
• Original Assignee: ECC Development Services Incorporated
• Inventors: Kale, Mahendra, Shrader, Anthony G.
• Application Number:
  US11/383,676
• Publication Number:
  US 20060271698A1
• Time in Patent Office: Days
• US Class Current: 709/230
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

Disclosed is a back office applications server that provides a single communication interface, or BOA back office integration protocol, for communications between end user applications, such as an agent user interface, and back office applications, such as a database. The communications interface reduces the need for multiple user interfaces using multiple technologies for end user applications connected directly to multiple back office applications, thus reducing the complexity, maintenance, customer interaction time, and upgrade costs for a typical business environment. The back office applications server sends and receives data form pre-existing data systems, converts the pre-existing data system data into a common format, and sends the data to the data consumer using a single, common message format.

Claims

1. A method for interfacing back office enterprise computer systems to end user computer systems comprising:

sending and receiving back office messages to and from at least one back office application, said back office messages formatted according to back office communication protocols, said back office communication protocols being a variety of communication protocols selected according to requirements of said at least one back office application;

sending and receiving common language messages to and from at least one data consumer application, said common language messages formatted according to a single common communication protocol;

converting said back office messages being delivered to said at least one data consumer application from said back office communication protocols into intermediate compiled object messages for data manipulation prior to finally converting said intermediate compiled object messages into said single common communication protocol for delivery as said common language messages, said intermediate compiled object messages being object data structures written in a standard computer software language and compiled in an associated computer software language compiler application; and

converting said common language messages being delivered to said at least one back office application from said single common communication protocol into said intermediate compiled object messages for data manipulation prior to finally converting said intermediate compiled object messages into said back office protocols for delivery as said back office messages.

2. The method of claim 1 further comprising supplying object structures and descriptions of said intermediate compiled data structures via an object collection interface.

3. The method of claim 2 wherein said single common language communication protocol follows standard extensible Markup Language (XML) specification rules of message construction and said object structures follow Plain Old Java Object (POJO) rules.

4. The method of claim 2 further comprising holding said object structures and descriptions contained in said object collection interface in non-volatile data storage.

5. method of claim 4 further comprising allowing an administrator to configure said object structures and descriptions held in said non-volatile data storage via an administrative user interface.

6. The method of claim 5 wherein said administrative user interface allows said administrator to send messages to said at least one back office application and said at least one data consumer application.

7. The method of claim 5 further comprising identifying said at least one data consumer application based on a data consumer profile using a profiler, said profiler only delivering said common language messages intended for said at least one data consumer application associated with said data consumer profile when identifying data contained in said common language messages matches identified data contained in said data consumer profile.

8. The method of claim 1 further comprising dynamically creating said intermediate compiled object messages at runtime without first compiling said intermediate compiled object messages.

9. A back office applications server for interfacing back office enterprise computer systems to end user computer systems comprising:

a communications portal that sends and receives back office messages to and from at least one back office application, said back office messages formatted according to back office communication protocols, said back office communication protocols being a variety of communication protocols selected according to requirements of said at least one back office application;

a communications portal that sends and receives common language messages to and from at least one data consumer application, said common language messages formatted according to a single common communication protocol;

a back office message processing subsystem that converts said back office messages being delivered to said at least one data consumer application from said back office communication protocols into said common language communication protocol for delivery as said common language messages;

a common language message processing subsystem that converts said common language messages being delivered to said at least one back office application from said single common communication protocol into said back office communication protocols for delivery as said back office messages;

a back office communication component that converts said back office messages into intermediate compiled object messages for data manipulation, said back office communication component also converts said intermediate compiled object messages into back office messages, said compiled object messages being object data structures written in a standard computer software language and compiled in an associated computer software language compiler application;

a protocol abstraction layer that converts said intermediate compiled object messages into said common language messages and converts said common language messages into said intermediate compiled object messages; and

an object message communication pathway between said back office communication component and said protocol abstraction layer that exchanges said intermediate compiled object messages between said back office communication component and said protocol abstraction layer.

10. The back office applications server of claim 9 further comprising an object collection interface that supplies object structures and descriptions of said intermediate compiled data structures to said back office communication component and said protocol abstraction layer.

11. The back office applications server of claim 9 wherein said single common language communication protocol follows standard eXtensible Markup Language (XML) specification rules of message construction.

12. The back office applications server of claim 10 wherein said object structures follow Plain Old Java Object (POJO) rules.

13. The back office applications server of claim 10 further comprising non-volatile data storage holding said object structures and descriptions contained in said object collection interface.

14. The back office applications server of claim 13 further comprising an administrative user interface that allows an administrator to configure said object structures and descriptions held in said non-volatile data storage.

15. The back office applications server of claim 14 wherein said administrative user interface allows said administrator to send messages to said at least one back office application and said at least one data consumer application.

16. The back office applications server of claim 14 further comprising a profiler that identifies said at least one data consumer application based on a data consumer profile, said profiler only delivers said common language messages intended for said at least one data consumer application associated with said data consumer profile when identifying data contained in said common language messages matches identified data contained in said data consumer profile.

17. The back office applications server of claim 10 wherein said protocol abstraction layer further comprises:

an object to common language message format conversion subsystem that converts said intermediate compiled object messages into said common language messages; and

a common language message format to object conversion subsystem that converts said common language messages into said intermediate compiled object messages.

18. The back office applications server of claim 17 wherein said protocol abstraction layer further comprises a dynamic object creation subsystem that permits said protocol abstraction layer to create said intermediate compiled object messages at runtime without compiling said intermediate compiled object messages, said dynamic object creation subsystem being part of said object to common language message format conversion subsystem and said dynamic object creation subsystem also being part of said common language message format to object conversion subsystem.

19. The business rules workflow system of claim 9 wherein said business rules workflow system is incorporated in a Computer Telephony Integration (CTI) system.

20. A back office applications server for interfacing back office enterprise computer systems to end user computer systems comprising:

means for sending and receiving back office messages to and from at least one back office application, said back office messages formatted according to back office communication protocols;

means for sending and receiving common language messages to and from at least one data consumer application, said common language messages formatted according to a single common communication protocol;

means for converting said back office messages being delivered to said at least one data consumer application from said back office communication protocols into said single common communication protocol for delivery as said common language messages; and

means for converting said common language messages being delivered to said at least one back office application from said single common communication protocol into said back office protocols for delivery as said back office messages.