Methods and systems for integrating communications services

• US 20060276179A1
• Filed: 06/02/2004
• Published: 12/07/2006
• Est. Priority Date: 02/27/2001
• Status: Abandoned Application

• Current Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Original Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Inventors: Reformato, John R., Raju, Satya, Chakravarty, Sandeep, Majid, Zlauddin, Ghaffari, Reza, Brennan, Stephen, Kheradpir, Shaygan, Zafar, Shadman, Rajagopalan, Mahesh, D'Silva, Alin, Reding, Craig L., Wurster, John H., Chingon, Robert A., Pinto, Byron M., Kunuturi, Nagendra, Penumatsa, Ravi, Helbling, Christopher L., Moshrefi, Afshin
• Application Number:
  US10/858,973
• Publication Number:
  US 20060276179A1
• Time in Patent Office: Days
• US Class Current: 455/412.200
• CPC Class Codes: H04L 45/00 Routing or path finding of packets in data switching networks routing or path finding in wireless networks H04W40/00
• CPC Class Codes: H04M 2201/38 Displays
• CPC Class Codes: H04M 2201/50 Telephonic communication in combination with video communication
• CPC Class Codes: H04M 2203/2011 Service processing based on information specified by a party before or during a call, e.g. information, tone or routing selection
• CPC Class Codes: H04M 2203/253 where a visual mode is used instead of a voice mode
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42195 Arrangements for calling back a calling subscriber when the wanted subscriber ceases to be busy H04M3/48
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/48 Arrangements for recalling a calling subscriber when the wanted subscriber ceases to be busy
• CPC Class Codes: H04M 3/537 Arrangements for indicating the presence of a recorded message , whereby the presence information might include a preview or summary of the message
• CPC Class Codes: H04M 3/56 Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities video conference systems H04N7/15
• CPC Class Codes: H04M 3/563 User guidance or feature selection
• CPC Class Codes: H04M 3/565 relating to time schedule aspects
• CPC Class Codes: H04Q 2213/13039 Asymmetrical two-way transmission, e.g. ADSL, HDSL
• CPC Class Codes: H04Q 2213/13091 CLI, identification of calling line
• CPC Class Codes: H04Q 2213/13103 Memory
• CPC Class Codes: H04Q 2213/13106 Microprocessor, CPU
• CPC Class Codes: H04Q 2213/13109 Initializing, personal profile
• CPC Class Codes: H04Q 2213/13175 Graphical user interface [GUI], WWW interface, visual indication
• CPC Class Codes: H04Q 2213/1332 Logic circuits
• CPC Class Codes: H04Q 2213/13322 : Integrated circuits
• CPC Class Codes: H04Q 2213/13345 : Intelligent networks, SCP
• CPC Class Codes: H04Q 2213/13378 : Speech recognition, speech analysis
• CPC Class Codes: H04Q 2213/13389 : LAN, internet
• CPC Class Codes: H04Q 3/0033 : customer-controlled
• CPC Class Codes: H04W 4/16 : Communication-related supplementary services, e.g. call-transfer or call-hold

Abstract

Methods and systems providing access to integrated communications services are disclosed. A notification of a call to a user is received at a device associated with the user, the device being connected to a data network and including a base unit, a handset, and a user interface, wherein the device is determined based on retrieved data corresponding to the user, and the retrieved data was retrieved using information pertaining to the call. Input from the user indicative of a response to the notification is also received at the device. Response information reflective of the response to the notification is then sent to the server, wherein the server instructs a service control point to connect the call based on the response to the notification.

Claims

1. A method of providing access to integrated communications services, comprising:

receiving, from a server, a notification of incoming data at a preferred device of a user, wherein the server receives information indicating incoming data directed to one of a plurality of devices of the user other than the preferred device, and sends the notification to the preferred device, the data being in the form of one of a plurality of data types, and the notification including an identification of the type of incoming data; and

displaying the notification at the preferred device, wherein the preferred device is determined based on retrieved at a corresponding to the user, is connected to a data network, and includes a base unit, a handset, and a user interface.

2. The method of claim 1 further comprising:

sending, to the server, a user selection of, at least one of a time period during which notifications are to be transmitted to the preferred device, a device for which notifications are to be transmitted to the preferred device, and calling parties from which notifications are to be transmitted to the preferred device.

3. The method of claim 1, wherein the preferred device is connected to a circuit switched network.

4. The method of claim 3, wherein the connection to the circuit switch telephone network is established over a Public Switched Telephone Network (PSTN).

5. The method of claim 1, wherein the notification is a call notification.

5a. a. The method of claim 1, wherein the notification is a voice mail notification.

6. The method of claim 1, wherein the connection to the data network is established over an Internet.

7. The method of claim 1, wherein the connection over the data network is made according to Voice over IP (VOIP) protocol.

8. The method of claim 1, wherein the preferred device is capable of running different communications services.

9. The method of claim 8, wherein the services comprise at least one of telephone services, Internet services and pay for services.

10. The method of claim 9, wherein the telephone services comprise at least one of an address book, a super pages service, a calendar, a memo pad, and a call log.

11. The method of claim 9, wherein the Internet services comprise at least one of a weather service, a news service, and a sports service.

12. The method of claim 9, wherein the pay for services comprise at least one of a caller ID service, a name display service, a pop up alert service, a mobile alert service, a call forwarding service, a voicemail retrieval service, a real-time call management service, a text messaging service, and a directory service.

13. An integrated communications device comprising:

a base unit;

a handset;

a memory having a program that;

receives, from a server, a notification of incoming data at a preferred device of a user, wherein the server receives information indicating incoming data directed to one of a plurality of devices of the user other than the preferred device, and sends the notification to the preferred device, the data being in the form of one of a plurality of data types, and the notification including an identification of the type of incoming data; and

displays the notification at the preferred device, wherein the preferred device is determined based on retrieved at a corresponding to the user; and

is connected to a data network;

a user interface; and

a processor that runs the program.

14. The device of claim 13, wherein the program further sends to the server at least one of a user selection of:

a time period during which notifications are to be transmitted to the preferred device, a device for which notifications are to be transmitted to the preferred device, and calling parties from which notifications are to be transmitted to the preferred device.

15. The device of claim 13, wherein the preferred device is connected to a circuit switched telephone network.

16. The device of claim 13, wherein the connection to the circuit switch telephone network is established over a Public Switched Telephone Network (PSTN).

17. The device of claim 13, wherein the notification is a call notification.

17a. a. The device of claim 13, wherein the notification is a voice mail notification.

18. The device of claim 13, wherein the connection to the data network is established over an Internet.

19. The method of claim 13, wherein the connection over the data network is made according to Voice over IP (VOIP) protocol.

20. The device of claim 13, wherein the preferred device is capable of running different communications services.

21. The device of claim 20, wherein the services comprise at least one of telephone services, Internet services and pay for services.

22. The device of claim 21, wherein the telephone services comprise at least one of an address book, a super pages service, a calendar, a memo pad, and a call log.

23. The device of claim 21, wherein the Internet services comprise at least one of a weather service, a news service, and a sports service.

24. The device of claim 21, wherein the pay for services comprise at least one of a caller ID service, a name display service, a pop up alert service, a mobile alert service, a call forwarding service, a voicemail retrieval service, a call management service, a text messaging service, and a directory service.

25. A computer-readable medium containing instructions for performing a method for providing access to integrated communications services, the method comprising:

receiving, from a server, a notification of incoming data at a preferred device of a user, wherein the server receives information indicating incoming data directed to one of a plurality of devices of the user other than the preferred device, and sends the notification to the preferred device, the data being in the form of one of a plurality of data types, and the notification including an identification of the type of incoming data; and

displaying the notification at the preferred device, wherein the preferred device is determined based on retrieved at a corresponding to the user, is connected to a data network, and includes a base unit, a handset, and a user interface.

26. The computer readable-medium of claim 25, the method further comprising:

sending, to the server, a user selection of, at least one of a time period during which notifications are to be transmitted to the preferred device, a device for which notifications are to be transmitted to the preferred device, and calling parties from which notifications are to be transmitted to the preferred device.

27. The computer readable-medium of claim 25, wherein the preferred device is connected to a circuit switched telephone network.

28. The computer readable-medium of claim 25, wherein the connection to the circuit switch telephone network is established over a Public Switched Telephone Network (PSTN).

29. The computer readable-medium of claim 25, wherein the notification is a call notification.

30. The computer readable-medium of claim 25, wherein the notification is a voice mail notification.

31. The computer readable-medium of claim 25, wherein the connection to the data network is established over an Internet.

32. The computer readable-medium of claim 25, wherein the connection over the data network is made according to Voice over IP (VOIP) protocol.

33. The computer readable-medium of claim 25, wherein the preferred device is capable of running different communications services.

34. The computer readable-medium of claim 33, wherein the services comprise at least one of telephone services, Internet services and pay for services.

35. The computer readable-medium of claim 34, wherein the telephone services comprise at least one of an address book, a super pages service, a calendar, a memo pad, and a call log.

36. The computer readable-medium of claim 34, wherein the Internet services comprise at least one of a weather service, a news service, and a sports service.

37. The computer readable-medium of claim 34, wherein the pay for services comprise at least one of a caller ID service, a name display service, a pop up alert service, a mobile alert service, a call forwarding service, a voicemail retrieval service, a real-time call management service, a text messaging service, and a directory service.

38. A method for providing access to integrated communications services in a communications network comprising:

receiving, at a device, input from a user reflective of line management information regarding two or more communications lines associated with an account for the user; and

sending, from the device, to a server over a data network, the line management information, wherein the server determines that the line management information includes a modification to at least one of the communications lines associated with the account, and transmits an instruction to a component of the communications network to implement the modification to the at least one communications line,

wherein the device is connected to the data network, and includes a base unit, a handset, and a user interface.

39. The method of claim 38, wherein sending line management information comprises sending information regarding at least one of:

forwarding calls originally directed to one of the communications lines to a different communications line, handling calls originally directed to one of the communications lines based on the time a call is received, and forwarding calls originally directed to one of the communications lines to one or more processors providing voice mail services.

40. The method of claim 38, wherein the device is connected to a circuit switched network.

41. The method of claim 38, wherein the connection to the circuit switch telephone network is established over a Public Switched Telephone Network (PSTN).

42. The method of claim 38, wherein the connection to the data network is established over an Internet.

43. The method of claim 39, wherein the connection over the data network is made according to Voice over IP (VOIP) protocol.

44. The method of claim 38, wherein the device is capable of running different communications services.

45. The method of claim 44, wherein the services comprise at least one of telephone services, Internet services and pay for services.

46. The method of claim 45, wherein the telephone services comprise at least one of an address book, a super pages service, a calendar, a memo pad, and a call log.

47. The method of claim 45, wherein the Internet services comprise at least one of a weather service, a news service, and a sports service.

48. The method of claim 45, wherein the pay for services comprise at least one of a caller ID service, a name display service, a pop up alert service, a mobile alert service, a call forwarding service, a voicemail retrieval service, a real-time call management service, a text messaging service, and a directory service.

49. An integrated communications device, comprising:

a base unit;

a handset;

a memory having a program that;

receives, at a device, input from a user reflective of line management information regarding two or more communications lines associated with an account for the user and sends, from the device, to a server over a data network, the line management information, wherein the server determines that the line management information includes a modification to at least one of the communications lines associated with the account; and

transmits an instruction to a component of the communications network to implement the modification to the at least one communications line,

wherein the device is connected to the data network;

a user interface; and

a processor that runs the program.

50. The device of claim 49, wherein sending line management information comprises sending information regarding at least one of:

forwarding calls originally directed to one of the communications lines to a different communications line, handling calls originally directed to one of the communications lines based on the time a call is received, and forwarding calls originally directed to one of the communications lines to one or more processors providing voice mail services.

51. The device of claim 49, wherein the device is connected to a circuit switched network.

52. The device of claim 49, wherein the connection to the circuit switch telephone network is established over a Public Switched Telephone Network (PSTN).

53. The device of claim 49, wherein the connection to the data network is established over an Internet.

54. The method of claim 49, wherein the connection over the data network is made according to Voice over IP (VOIP) protocol.

55. The device of claim 49, wherein the device is capable of running different communications services.

56. The device of claim 55, wherein the services comprise at least one of telephone services, Internet services and pay for services.

57. The device of claim 56, wherein the telephone services comprise at least one of an address book, a super pages service, a calendar, a memo pad, and a call log.

58. The device of claim 56, wherein the Internet services comprise at least one of a weather service, a news service, and a sports service.

59. The device of claim 56, wherein the pay for services comprise at least one of a caller ID service, a name display service, a pop up alert service, a mobile alert service, a call forwarding service, a voicemail retrieval service, a real-time call management service, a text messaging service, and a directory service.

60. A computer-readable medium containing instructions for performing a method for providing access to integrated communications services in a communications network, the method comprising:

receiving, at a device, input from a user reflective of line management information regarding two or more communications lines associated with an account for the user; and

sending, from the device, to a server over a data network, the line management information, wherein the server determines that the line management information includes a modification to at least one of the communications lines associated with the account, and transmits an instruction to a component of the communications network to implement the modification to the at least one communications line,

wherein the device is connected to the data network, and includes a base unit, a handset, and a user interface.

61. The computer readable medium of claim 60 wherein sending line management information comprises sending information regarding at least one of:

forwarding calls originally directed to one of the communications lines to a different communications line, handling calls originally directed to one of the communications lines based on the time a call is received, and forwarding calls originally directed to one of the communications lines to one or more processors providing voice mail services.

62. The computer readable-medium of claim 60, wherein the device is connected to a circuit switched network.

63. The computer readable-medium of claim 60, wherein the connection to the circuit switch telephone network is established over a Public Switched Telephone Network (PSTN).

64. The computer readable-medium of claim 60, wherein the connection to the data network is established over an Internet.

65. The computer readable-medium of claim 60, wherein the connection over the data network is made according to Voice over IP (VOIP) protocol.

66. The computer readable-medium of claim 60, wherein the device is capable of running different communications services.

67. The computer readable-medium of claim 66, wherein the services comprise at least one of telephone services, Internet services and pay for services.

68. The computer readable-medium of claim 67, wherein the telephone services comprise at least one of an address book, a super pages service, a calendar, a memo pad, and a call log.

69. The computer readable-medium of claim 67, wherein the Internet services comprise at least one of a weather service, a news service, and a sports service.

70. The computer readable-medium of claim 67, wherein the pay for services comprise at least one of a caller ID service, a name display service, a pop up alert service, a mobile alert service, a call forwarding service, a voicemail retrieval service, a real-time call management service, a text messaging service, and a directory service.

71. A method for providing access to integrated communications services, comprising:

receiving notification of a call to a user at a device associated with the user, the device being connected to a data network and including a base unit, a handset, and a user interface, wherein the device is determined based on retrieved data corresponding to the user, and the retrieved data was retrieved using information pertaining to the call;

receiving, at the device, input from the user indicative of a response to the notification; and

sending, to a server, response information reflective of the response to the notification, wherein the server instructs a service control point to connect the call based on the response to the notification.

72. The method of claim 71, wherein the device is connected to a circuit switched network.

73. The method of claim 71, wherein the connection to the circuit switch telephone network is established over a Public Switched Telephone Network (PSTN).

74. The method of claim 71, wherein the connection to the data network is established over an Internet.

75. The method of claim 71, wherein the connection over the data network is made according to Voice over IP (VOIP) protocol.

76. The method of claim 71, wherein the device is capable of running different communications services.

77. The method of claim 76, wherein the services comprise at least one of telephone services, Internet services and pay for services.

78. The method of claim 77, wherein the telephone services comprise at least one of an address book, a super pages service, a calendar, a memo pad, and a call log.

79. The method of claim 77, wherein the Internet services comprise at least one of a weather service, a news service, and a sports service.

80. The method of claim 77, wherein the pay for services comprise at least one of a caller ID service, a name display service, a pop up alert service, a mobile alert service, a call forwarding service, a voicemail retrieval service, a real-time call management service, a text messaging service, and a directory service.

81. The method of claim 71, wherein the notification comprises a plurality of user-selectable call disposition options.

82. The method of claim 81, wherein the call disposition options comprise at least one of sending a call to voice mail, forwarding a call to another device, performing a call screening operation, accepting a call, playing an announcement, placing a call on hold, scheduling a call back operation, performing an automatic call back operation, performing a call block operation, and initiating a conference call.

83. An integrated communications device for use in managing a call in real-time based on input from a user, comprising:

a base unit;

a handset;

a memory having a program that;

receives notification of a call to a user at a device associated with the user, the device being connected to a data network, wherein the device is determined based on retrieved data corresponding to the user, and the retrieved data was retrieved using information pertaining to the call, receives, at the device, input from the user indicative of a response to the notification; and

sends, to a server, response information reflective of the response to the notification, wherein the server instructs a service control point to connect the call based on the response to the notification;

a user interface; and

a processor that runs the program.

84. The device of claim 83, wherein the device is connected to a circuit switched network.

85. The device of claim 83, wherein the connection to the circuit switch telephone network is established over a Public Switched Telephone Network (PSTN).

86. The device of claim 83, wherein the connection to the data network is established over an Internet.

87. The method of claim 83, wherein the connection over the data network is made according to Voice over IP (VOIP) protocol.

88. The device of claim 83, wherein the device is capable of running different communications services.

89. The device of claim 88, wherein the services comprise at least one of telephone services, Internet services and pay for services.

90. The device of claim 89, wherein the telephone services comprise at least one of an address book, a super pages service, a calendar, a memo pad, and a call log.

91. The device of claim 89, wherein the Internet services comprise at least one of a weather service, a news service, and a sports service.

92. The device of claim 89, wherein the pay for services comprise at least one of a caller ID service, a name display service, a pop up alert service, a mobile alert service, a call forwarding service, a voicemail retrieval service, a real-time call management service, a text messaging service, and a directory service.

93. The device of claim 83 wherein the notification comprises a plurality of user-selectable call disposition options.

94. The device of claim 93, wherein the call disposition options comprise at least one of sending a call to voice mail, forwarding a call to another device, performing a call screening operation, accepting a call, playing an announcement, placing a call on hold, scheduling a call back operation, performing an automatic call back operation, performing a call block operation, and initiating a conference call.

95. A computer-readable medium containing instructions for providing access to integrated communications services, comprising:

receiving notification of a call to a user at a device associated with the user, the device being connected to a data network and including a base unit, a handset, and a user interface, wherein the device is determined based on retrieved data corresponding to the user, and the retrieved data was retrieved using information pertaining to the call;

receiving, at the device, input from the user indicative of a response to the notification; and

sending, to a server, response information reflective of the response to the notification, wherein the server instructs a service control point to connect the call based on the response to the notification.

96. The computer readable-medium of claim 95, wherein the device is connected to a circuit switched network.

97. The computer readable-medium of claim 95, wherein the connection to the circuit switch telephone network is established over a Public Switched Telephone Network (PSTN).

98. The computer readable-medium of claim 95, wherein the connection to the data network is established over an Internet.

99. The computer readable-medium of claim 95, wherein the connection over the data network is made according to Voice over IP (VOIP) protocol.

100. The computer readable-medium of claim 95, wherein the device is capable of running different communications services.

101. The computer readable-medium of claim 100, wherein the services comprise at least one of telephone services, Internet services and pay for services.

102. The computer readable-medium of claim 101, wherein the telephone services comprise at least one of an address book, a super pages service, a calendar, a memo pad, and a call log.

103. The computer readable-medium of claim 101, wherein the Internet services comprise at least one of a weather service, a news service, and a sports service.

104. The computer readable-medium of claim 101, wherein the pay for services comprise at least one of a caller ID service, a name display service, a pop up alert service, a mobile alert service, a call forwarding service, a voicemail retrieval service, a real-time call management service, a text messaging service, and a directory service.

105. The computer readable-medium of claim 95, wherein the notification comprises a plurality of user-selectable call disposition options.

106. The computer readable-medium of claim 105, wherein the call disposition options comprise at least one of sending a call to voice mail, forwarding a call to another device, performing a call screening operation, accepting a call, playing an announcement, placing a call on hold, scheduling a call back operation, performing an automatic call back operation, performing a call block operation, and initiating a conference call.

107. A method for providing access to integrated communications services, comprising:

capturing audio contemporaneously with video at a first telephone;

transmitting the captured audio, via a circuit-switched connection, from the first telephone to a second telephone; and

transmitting the captured video, via a packet-switched connection, from the first telephone to the second telephone.

108. A system for providing access to integrated communications services, comprising:

a first telephone configured to;

capture audio at a first location, and

capture video, contemporaneously with the captured audio, at the first location; and

a second telephone configured to;

capture audio at a second location, and

capture video, contemporaneously with the captured audio, at the second location,

wherein the first telephone is further configured to transmit the captured audio between the first location and the second location via a circuit-switched network and to transmit the captured video between the first and second location via a packet-switched network,

and wherein the second telephone is further configured to transmit the captured audio between the second location and the first location via the circuit-switched network and to transmit the captured video between the second and first location via the packet-switched network.

109. A computer-readable medium containing instructions for controlling at least one processor to perform a method of providing access to integrated communications services, comprising:

capturing audio contemporaneously with video at a first telephone;

initiating transmission of the captured audio, via a circuit-switched connection, from the first telephone to a second telephone; and

initiating transmission of the captured video, via a packet-switched connection, from the first telephone to the second telephone.

110. An apparatus for providing access to integrated communications services, comprising:

means for receiving, from a server, a notification of incoming data at a preferred device of a user, wherein the server receives information indicating incoming data directed to one of a plurality of devices of the user other than the preferred device, and sends the notification to the preferred device, the data being in the form of one of a plurality of data types, and the notification including an identification of the type of incoming data; and

means for displaying the notification at the preferred device, wherein the preferred device is determined based on retrieved at a corresponding to the user, is connected to a data network, and includes a base unit, a handset, and a user interface.

111. An apparatus for providing access to integrated communications services in a communications network comprising:

means for receiving, at a device, input from a user reflective of line management information regarding two or more communications lines associated with an account for the user; and

means for sending, from the device, to a server over a data network, the line management information, wherein the server determines that the line management information includes a modification to at least one of the communications lines associated with the account, and transmits an instruction to a component of the communications network to implement the modification to the at least one communications line,

wherein the device is connected to the data network, and includes a base unit, a handset, and a user interface.

112. An apparatus for providing access to integrated communications services, comprising:

means for receiving notification of a call to a user at a device associated with the user, the device being connected to a data network and including a base unit, a handset, and a user interface, wherein the device is determined based on retrieved data corresponding to the user, and the retrieved data was retrieved using information pertaining to the call;

means for receiving, at the device, input from the user indicative of a response to the notification; and

means for sending, to a server, response information reflective of the response to the notification, wherein the server instructs a service control point to connect the call based on the response to the notification.

113. An apparatus for providing access to integrated communications services, comprising:

means for capturing audio contemporaneously with video at a first telephone;

means for transmitting the captured audio, via a circuit-switched connection, from the first telephone to a second telephone; and

means for transmitting the captured video, via a packet-switched connection, from the first telephone to the second telephone.