Method and apparatus for providing aftermarket service for a product
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Abstract
Disclosed are a method and various embodiments thereof for providing aftermarket service for a product. The method and its various embodiments are used to provide aftermarket service by receiving a user response by means of a communications channel. The communications channel is configured according to a contact identifier, which is included on a product. The contact identifier is included on a product in association with a product notice receiver that is integrated in the product. Upon receipt of a user response, the user response is serviced.
161 Citations
26 Claims
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1. (canceled)
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2. (canceled)
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3. A method for providing aftermarket service for a product:
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receiving a request for a product service action; and
receiving a user response according to a contact identifier associated with a product centric notification capability included in the product; and
servicing the user response. - View Dependent Claims (5, 6, 7, 8, 9, 10, 11, 12, 14)
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4. (canceled)
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13. (canceled)
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15. A product servicing apparatus comprising:
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processor capable of executing an instruction sequence;
request receiver capable of receiving a request for a product service action;
response receiver capable of receiving a user response wherein the response receiver is responsive according to a contact identifier included on the product, wherein the contact identifier is associated with a product notice receiver included in the product;
service unit capable of servicing a user response;
memory;
one or more instruction sequences stored in the memory including;
request parser module that, when executed by the processor, minimally causes the processor to;
receive a product service action request from the request receiver; and
store the product service action in the memory;
response receiver module that, when executed by the processor, minimally causes the processor to;
receive a user response from the response receiver; and
command the service unit to service the user response. - View Dependent Claims (17, 18, 19, 20, 21, 22, 23, 24, 26)
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16. (canceled)
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25. (canceled)
Specification