Methods, systems, and storage mediums for managing accelerated performance

• US 20060282305A1
• Filed: 12/30/2005
• Published: 12/14/2006
• Est. Priority Date: 06/10/2005
• Status: Active Grant

• Current Assignee: Bellsouth Intellectual Property Corporation (AT&T, Inc.)
• Original Assignee: Bellsouth Intellectual Property Corporation (AT&T, Inc.)
• Inventors: Gibson, Paula Webb
• Granted Patent: US 7,596,507 B2
• Time in Patent Office: Days
• US Class Current: 705/11
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/0633 Workflow analysis
• CPC Class Codes: G06Q 10/0639 Performance analysis of employees; Performance analysis of enterprise or organisation operations
• CPC Class Codes: G06Q 10/06393 Score-carding, benchmarking or key performance indicator [KPI] analysis
• CPC Class Codes: G06Q 10/06395 Quality analysis or management
• CPC Class Codes: G06Q 10/06398 Performance of employee with respect to a job function

Abstract

Exemplary embodiments relate to methods, systems, and storage mediums for providing a disciplined approach to managing accelerated performance activities. The method includes identifying an opportunity; developing an activity list of at least one of a task and a behavior that relate to the identified opportunity; performing a time study associated with the task and the behaviors; collecting a time study data resulting from the time study; collecting a performance data resulting from an actual performance of work activities, wherein the performance data includes a quality indicator; creating a scorecard for analyzing the correlation between the time study data and the performance data; identifying a issue presented as a result of analyzing the time study data and the performance data; generating and implementing a roadmap for resolving the issue; and training a individual affected by the roadmap in accordance with an action item contained in the roadmap.

Claims

1. A method of providing a disciplined approach for conducting managing accelerated performance activities, the method comprising:

developing an activity list of at least one of a task and a behavior that relate to an identified opportunity;

performing a time study associated with the task and the behaviors;

collecting a time study data resulting from the time study;

collecting a performance data resulting from an actual performance of work activities, wherein the performance data includes a quality indicator;

creating a scorecard for analyzing the correlation between the time study data and the performance data;

identifying an issue presented as a result of analyzing the time study data and the performance data; and

generating and implementing a roadmap for resolving the issue for use in training an individual affected by the roadmap.

2. The method of claim 1, further comprising updating a database of roadmaps based upon notification of a compliance resulting from an activity assessment.

3. The method of claim 1, wherein the developing the activity list includes:

establishing a goal and a strategy for exploiting the identified opportunity;

documenting the goal and the strategy; and

communicating the goal and the strategy to the individual affected.

4. The method of claim 3, further comprising using information the activity list to develop an activity detail summary comprising:

documenting a current workflow condition and requirement;

identifying a key volume indicator;

identifying an activity and creating an activity list summary; and

identifying a key measurement indicator.

5. The method of claim 4, wherein the key volume indicators are derived by:

comparing two or more similar work units and validating differences between processes used in the similar work units; and

establishing engineering service metrics and reasonable expectations resulting from the comparing the similar work units, wherein the engineering service metrics include a best demonstrated practice for activities conducted in the work units.

6. The method of claim 4, wherein the key measurement indicators measure performance, service, quality, and effectiveness of work performed and quantify results into relevant measurements.

7. The method of claim 1, wherein the performing a time study comprises:

identifying a behavior to observe;

observing the behavior;

determining statistical validity of observations;

defining metrics for the behavior;

documenting the observations; and

identifying issues resulting from the observations.

8. The method of claim 1, wherein the collecting a performance data resulting from an actual performance of work activities comprises:

generating a tally sheet of detailed work volume; and

creating a daily schedule control using the tally sheet, the daily schedule control comprising;

a productivity data;

a percentage of overtime data;

a earned hours; and

a lost time.

9. A storage medium encoded with machine-readable computer program code for providing a disciplined approach for conducting managing accelerated performance activities, the storage medium including instructions for causing a server to implement a method, comprising:

developing an activity list of at least one of a task and a behavior that relate to an identified opportunity;

performing a time study associated with the task and the behaviors;

collecting a time study data resulting from the time study;

collecting a performance data resulting from an actual performance of work activities, wherein the performance data includes a quality indicator;

creating a scorecard for analyzing the correlation between the time study data and the performance data;

identifying a issue presented as a result of analyzing the time study data and the performance data;

generating and implementing a roadmap for resolving the issue; and

training a individual affected by the roadmap in accordance with an action item contained in the roadmap.

10. The storage medium of claim 9, further comprising instructions for causing the server to implement:

updating a database of roadmaps based upon notification of a compliance resulting from an activity assessment.

11. The storage medium of claim 9, wherein the developing an activity list includes:

establishing a goal and a strategy for exploiting the identified opportunity;

documenting the goal and the strategy; and

communicating the goal and the strategy to the individual affected.

12. The storage medium of claim 11, further comprising instructions for causing the server to implement:

using information the activity list to develop an activity detail summary comprising;

documenting a current workflow condition and requirement;

identifying a key volume indicator;

identifying an activity and creating an activity list summary; and

identifying a key measurement indicator.

13. The storage medium of claim 12, wherein the key volume indicators are derived by:

comparing two or more similar work units and validating differences between processes used in the similar work units; and

establishing engineering service metrics and reasonable expectations resulting from the comparing the similar work units, wherein the engineering service metrics include a best demonstrated practice for activities conducted in the work units.

14. The storage medium of claim 12, wherein the key measurement indicators measure performance, service, quality, and effectiveness of work performed and quantify results into relevant measurements.

15. The storage medium of claim 9, wherein the performing a time study of observable behaviors further includes:

identifying a behavior to observe;

observing the behavior;

determining statistical validity of observations;

defining metrics for the behavior;

documenting the observations; and

identifying issues resulting from the observations

16. The storage medium of claim 9, wherein the collecting resulting from performance of work activities comprises:

generating a tally sheet of detailed work volume; and

creating a daily schedule control using the tally sheet, the daily schedule control comprising;

a productivity data;

a percentage of overtime data;

a earned hours; and

a lost time.

17. A system for providing a disciplined approach for conducting managing accelerated performance activities, comprising:

a server;

a managing accelerated performance system executing on the server,

wherein the managing accelerated performance system performs;

developing an activity list of at least one of a task and a behavior that relate to an identified opportunity;

performing a time study associated with the task and the behaviors;

collecting a time study data resulting from the time study;

collecting a performance data resulting from an actual performance of work activities, wherein the performance data includes a quality indicator;

creating a scorecard for analyzing the correlation between the time study data and the performance data;

identifying a issue presented as a result of analyzing the time study data and the performance data;

generating and implementing a roadmap for resolving the issue; and

training a individual affected by the roadmap in accordance with an action item contained in the roadmap.

18. The system of claim 17, wherein the managing accelerated performance system performs further performs:

updating a database of roadmaps based upon notification of a compliance resulting from an activity assessment.

19. The system of claim 17, wherein the developing an activity list includes:

establishing a goal and a strategy for exploiting the identified opportunity;

documenting the goal and the strategy; and

communicating the goal and the strategy to the individual affected.

20. The system of claim 19, wherein the managing accelerated performance system performs further performs:

using information the activity list to develop an activity detail summary comprising;

documenting a current workflow condition and requirement;

identifying a key volume indicator;

identifying an activity and creating an activity list summary; and

identifying a key measurement indicator.