METHODS AND APPARATUS FOR END-USER BASED SERVICE MONITORING
First Claim
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1. A method, comprising:
- receiving user requests for support from an automated agent of an automated support system for a plurality of topics for at least one service;
tracking the support requests for at least two of the plurality of topics;
determining trends in the tracked support requests to generate an alarm.
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Abstract
Methods and apparatus to receive requests for support from an automated support system for a plurality of topics for at least one service, track the support requests for at least two of the plurality of topics, and determine trends in the tracked support requests to generate alarms. In one embodiment, the automated support system includes an automated agent.
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Citations
20 Claims
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1. A method, comprising:
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receiving user requests for support from an automated agent of an automated support system for a plurality of topics for at least one service;
tracking the support requests for at least two of the plurality of topics;
determining trends in the tracked support requests to generate an alarm. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A system, comprising:
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an automated support system to receive user requests for support for a plurality of topics for at least one service;
a monitoring module coupled to the automated support system to track the support requests and determine trends; and
an alarm module to generate an alarm based upon the trends for the topic requests. - View Dependent Claims (12, 13, 14, 15)
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16. An article, comprising:
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a storage medium having stored thereon instructions that when executed by a machine result in the following;
receiving requests for support from an automated support system for a plurality of topics for at least one service;
tracking the support requests for at least two of the plurality of topics; and
determining trends in the tracked support requests to generate alarms. - View Dependent Claims (17, 18, 19, 20)
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Specification