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METHODS AND APPARATUS FOR END-USER BASED SERVICE MONITORING

  • US 20060282530A1
  • Filed: 06/14/2006
  • Published: 12/14/2006
  • Est. Priority Date: 06/14/2005
  • Status: Abandoned Application
First Claim
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1. A method, comprising:

  • receiving user requests for support from an automated agent of an automated support system for a plurality of topics for at least one service;

    tracking the support requests for at least two of the plurality of topics;

    determining trends in the tracked support requests to generate an alarm.

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