Method, system, and article for telephone notification of an online status of a user

• US 20060285533A1
• Filed: 06/17/2005
• Published: 12/21/2006
• Est. Priority Date: 06/17/2005
• Status: Abandoned Application

• Current Assignee: Sbc Knowledge Ventures, L.P.
• Original Assignee: Sbc Knowledge Ventures, L.P.
• Inventors: Grannan, Michael F., Divine, Abha S.
• Application Number:
  US11/156,240
• Publication Number:
  US 20060285533A1
• Time in Patent Office: Days
• US Class Current: 370/352
• CPC Class Codes: G06Q 10/109 Time management, e.g. calendars, reminders, meetings or time accounting
• CPC Class Codes: H04M 19/04 the ringing-current being generated at the substations

Abstract

Various embodiments of the present invention beneficially allow greater flexibility in the choice of alert modes for an electronic calendar system. Email messages, SMS, EMS or MMS messages, telephone calls and the like are used to replace or supplement the alerts generated by the electronic calendar. In various embodiments, the user is allowed to select the alert mode as well as alert features and priorities in addition to escalation procedures so that appropriate alert messages are generated at the appropriate times and alert messages have a greater chance of reaching the user. The use of the telephone ring tone, optionally with a distinctive ring, also provides greater notice to a user who is more attuned to reacting to a ringing telephone.

Claims

1. A method for use with an electronic calendar for issuing alerts, the method comprising:

detecting a calendar reminder event, the calendar reminder event having associated calendar event data;

launching a first telephone call to a first telephone number associated with the calendar reminder event in response to said detecting, the first telephone number associated with a first called party; and

sending a first message within the first telephone call.

2. The method of claim 1 further comprising:

determining that a telephone notification option is enabled.

3. The method of claim 1 wherein the first message comprises an audio message.

4. The method of claim 1 further comprising the step of:

receiving a first response from the first called party.

5. The method of claim 4 further comprising the step of:

determining if the first response is a valid response.

6. The method of claim 4 further comprising the step of:

determining if the first response is a cancel response.

7. The method of claim 4 further comprising the step of:

determining if the first response is a snooze response.

8. The method of claim 4 further comprising the step of:

determining if the first response is a reschedule response.

9. The method of claim 8 further comprising the step of:

scheduling a second telephone call.

10. The method of claim 4 further comprising the step of:

determining if the first response includes a request for more information.

11. The method of claim 10 further comprising the step of:

playing a second message, wherein the second message includes at least a portion of said associated calendar event data.

12. The method of claim 1 wherein the first message includes at least a portion of said associated calendar event data.

13. The method of claim 1 wherein the first telephone call includes a distinctive ring.

14. The method of claim 1 further comprising the step of:

retrieving the first telephone number.

15. The method of claim 14 wherein the step of retrieving the first telephone number includes retrieving the first telephone number from a list that includes one or more telephone numbers.

16. The method of claim 14 wherein the first telephone number has an associated distinctive ring.

17. The method of claim 14 wherein the step of retrieving the first telephone number includes the step of:

determining if an escalation option has been enabled.

18. The method of claim 14 wherein the step of retrieving the first telephone number includes retrieving the first telephone number from a list that includes one or more telephone numbers based on one or more escalation procedures.

19. The method of claim 1 further comprising the step of:

determining if a non-telephone alert has been issued at some prior time.

20. The method of claim 19 wherein the step of launching a first telephone call is performed if a non-telephone alert has been issued at a prior time.

21. The method of claim 19 wherein the step of launching a first telephone call is performed if a non-telephone alert has been issued at a prior time and a cancel response has not been received from the first called party.

22. The method of claim 19 wherein the step of launching a first telephone call is performed if a non-telephone alert has been issued more than a predetermined number of times.

23. The method of claim 1 further comprising the step of:

issuing a non-telephone alert.

24. A method of creating a calendar alert table for use with an electronic calendar, the method comprising the steps of:

prompting a user to enter first alert data;

receiving the first alert data from the user;

prompting a user to enter second alert data;

receiving the second alert data from the user; and

forming a calendar alert table from the received first alert data and the received second alert data;

wherein, the calendar alert table is accessible by the electronic calendar for generating a first alert in response to a calendar reminder event.

25. The method of claim 24 wherein the calendar alert includes a first alert that is generated based on the first alert data.

26. The method of claim 25 wherein the first alert includes a telephone call and the first alert data includes a corresponding telephone number.

27. The method of claim 25 wherein the first alert includes an SMS message and the first alert data includes a corresponding SMS message address.

28. The method of claim 25 wherein the first alert includes an email message and the first alert data includes a corresponding email address.

29. The method of claim 24 further comprising the step of:

receiving priority data from the user, the priority data indicating a priority order for selecting either the first alert data or the second alert data for generating the calendar reminder event.

30. The method of claim 24 further comprising the step of:

receiving conditions data from the user, the conditions data for selecting either the first alert data or the second alert data for generating the calendar reminder event.

31. A system for use with a host device for providing notification of a calendar event, the host device including an electronic calendar module, the system comprising:

a ringer alert module, in communication with the electronic calendar module for detecting a calendar reminder event, the calendar reminder event having associated calendar event data, and for launching a first telephone call to a first telephone number associated with the calendar reminder event in response to said detecting, the first telephone number associated with a first called party.

32. The system of claim 31 wherein the host device is a wireless telephone.

33. The system of claim 31 wherein the host device is a personal digital assistant.

34. The system of claim 31 wherein the host device is a computer.

35. The system of claim 31 wherein the telephone call is a placed over a voice-over-Internet-Protocol network.

36. The system of claim 31 wherein the ringer alert module further sends a first message within the first telephone call and is capable of receiving a first response from the first called party.

37. A system comprising:

a telephony device associated with a computer system;

an electronic calendar module; and

a ringer alert module, in communication with the electronic calendar module and the telephony device, for detecting a calendar reminder event and for generating and transmitting a ring alert signal to the telephony device.

38. A method for use with an electronic calendar for issuing alerts, the method comprising:

detecting a calendar reminder event, the calendar reminder event having associated calendar event data;

determining that a telephone notification option is enabled;

if the telephone notification event is enabled, launching a first telephone call to a first telephone number associated with the calendar reminder event in response to said detecting, the first telephone number associated with a first called party;

sending an audio message within the first telephone call, the audio message including one or more of the calendar event data;

receiving a first response from the first called party;

determining if the first response is a valid response;

determining if the first response is either a snooze response or a reschedule response; and

scheduling a second telephone call based on the first response.

39. The method of claim 38 further comprising the step of:

retrieving the first telephone number.

40. The method of claim 39 wherein the step of retrieving the first telephone number includes retrieving the first telephone number from a list that includes one or more telephone numbers.

41. The method of claim 40 wherein the step of retrieving the first telephone number includes the step of:

determining if an escalation option has been enabled.