System and method for providing communication services and intervening when necessary to provide service
First Claim
Patent Images
1. A method, comprising:
- receiving a request for a communication service;
determining if intervention is required to provide the communication service;
providing the communication service if no intervention is required;
performing an intervention in response to the request to gather information from at least one party associated with the request if intervention is required; and
providing the communication service after the intervention is completed, wherein providing the communication service comprises using the gathered information to charge the at least one party for the communication service.
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Abstract
A method includes receiving a request for a communication service and determining if intervention is required to provide the communication service. The method also includes providing the communication service if no intervention is required. The method further includes performing an intervention in response to the request to gather information from at least one party associated with the request if intervention is required. In addition, the method includes providing the communication service after the intervention is completed. The gathered information is used to charge the at least one party for the communication service.
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Citations
20 Claims
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1. A method, comprising:
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receiving a request for a communication service;
determining if intervention is required to provide the communication service;
providing the communication service if no intervention is required;
performing an intervention in response to the request to gather information from at least one party associated with the request if intervention is required; and
providing the communication service after the intervention is completed, wherein providing the communication service comprises using the gathered information to charge the at least one party for the communication service. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A system, comprising:
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a call processor capable of receiving a request for a communication service;
a validation engine capable of determining if intervention is required to provide the communication service; and
at least one intervention unit capable of performing an intervention in response to the request to gather information from at least one party associated with the request if intervention is required;
wherein the call processor is further capable of providing the communication service if no intervention is required and providing the communication service after the intervention is completed, wherein the gathered information is used to charge the at least one party for the communication service. - View Dependent Claims (13, 14, 15, 16, 17, 18)
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19. A computer program embodied on at least one computer readable medium and operable to be executed by at least one processor, the computer program comprising computer readable program code for:
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determining if intervention is required to provide a communication service that has been requested;
allowing the communication service to be provided if no intervention is required;
initiating an intervention in response to the request to gather information from at least one party associated with the request if intervention is required; and
allowing the communication service to be provided after the intervention is completed, wherein providing the communication service comprises using the gathered information to charge the at least one party for the communication service.
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20. A validation engine, comprising:
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at least one memory capable of storing information related to at least one party associated with a communication service that has been requested; and
at least one processor capable of;
determining if intervention is required to provide the communication service using at least some of the information in the memory;
allowing the communication service to be provided if no intervention is required;
initiating an intervention in response to the request to gather information from the at least one party if intervention is required; and
allowing the communication service to be provided after the intervention is completed, wherein the gathered information is used to charge the at least one party for the communication service.
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Specification