Integrated customer assessment diagnostic tool

• US 20060287875A1
• Filed: 06/20/2005
• Published: 12/21/2006
• Est. Priority Date: 06/20/2005
• Status: Abandoned Application

• Current Assignee: Dell Products LP (Dell Technologies Inc.)
• Original Assignee: Dell Products LP (Dell Technologies Inc.)
• Inventors: Vargas, Vincent J., Reddy, Uttam M., Capotosto, Thomas P., Ornelas, David R.
• Application Number:
  US11/156,987
• Publication Number:
  US 20060287875A1
• Time in Patent Office: Days
• US Class Current: 705/7
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/0637 Strategic management or analysis, e.g. setting a goal or target of an organisation; Planning actions based on goals; Analysis or evaluation of effectiveness of goals
• CPC Class Codes: G06Q 10/20 Administration of product repair or maintenance

Abstract

A method for providing a current state assessment of a life cycle management and support structure of an information technology environment which includes defining building block services wherein a building block service is any discrete benefit explicitly provided by a vendor to a customer of the vendor and the building block service has at least one of a physical product, a service and a solution, and describing the current state of the information technology environment with the building block services as a current state assessment is disclosed.

Claims

1. A method for providing a current state assessment of a life cycle management and support structure of an information technology environment comprising:

defining building block services, a building block service being any discrete benefit explicitly provided by a vendor to a customer of the vendor, the building block service including at least one of a physical product, a service and a solution; and

,

describing the current state of the information technology environment with the building block services as a current state assessment.

2. The method of claim 1 wherein:

the current state assessment is directly and automatically linked to generation of a desired state solution blueprint; and

,

the physical product includes an information handling system, the service includes installation or repair of the physical product, and the solution includes a combination of properly configured information technology systems, clearly defined business processes, and trained personnel.

3. The method of claim 2 wherein:

the current state assessment and the desired state solution blueprint are directly and automatically linked to creation of a return on investment analysis of the proposed solution.

4. The method of claim 2 wherein:

the current state assessment and the desired state solution blueprint are directly and automatically linked to creation of a transition plan that guides transformation from current state to desired state.

5. The method of claim 2 wherein:

the desired state solution blueprint is directly and automatically linked to creation of solution design specifications.

6. The method of claim 5 wherein:

the solution design specifications are directly and automatically linked to the creation of a solution implementation.

7. The method of claim 1 wherein:

the building block services can be defined according to a standard construct of irreducible objects or primitives.

8. An apparatus for providing a current state assessment of a life cycle management and support structure of an information technology environment comprising:

means for defining building block services, a building block service being any discrete benefit explicitly provided by a vendor to a customer of the vendor, the building block service including at least one of a physical product, a service and a solution; and

,

means for describing a current state of the information technology environment with the building block services as a current state assessment.

9. The apparatus of claim 8 wherein:

the current state assessment is directly and automatically linked to generation of a desired state solution blueprint; and

,

the physical product includes an information handling system, the service includes installation or repair of the physical product, and the solution includes a combination of properly configured information technology systems, clearly defined business processes, and trained personnel.

10. The apparatus of claim 9 wherein:

the current state assessment and the desired state solution blueprint are directly and automatically linked to creation of a return on investment analysis of the proposed solution.

11. The apparatus of claim 9 wherein:

the current state assessment and the desired state solution blueprint are directly and automatically linked to creation of a transition plan that guides transformation from current state to desired state.

12. The apparatus of claim 9 wherein:

the desired state solution blueprint is directly and automatically linked to creation of solution design specifications.

13. The apparatus of claim 12 wherein:

the solution design specifications are directly and automatically linked to the creation of a solution implementation.

14. The apparatus of claim 8 wherein:

the building block services can be defined according to a standard construct of irreducible objects or primitives.

15. A system for providing a current state assessment of a life cycle management and support structure of an information technology environment comprising:

a plurality of building block services, each of the plurality of building block services being a discrete benefit explicitly provided by a vendor to a customer of the vendor, each of the plurality of building block services including at least one of a physical product, a service and a solution; and

,

a current state module, the current state module describing a current state assessment of the information technology environment with the building block services.

16. The system of claim 15 wherein:

the current state assessment is directly and automatically linked to generation of a desired state solution blueprint; and

,

the physical product includes an information handling system, the service includes installation or repair of the physical product, and the solution includes a combination of properly configured information technology systems, clearly defined business processes, and trained personnel.

17. The system of claim 16 wherein:

the current state assessment and the desired state solution blueprint are directly and automatically linked to creation of a return on investment analysis of the proposed solution.

18. The system of claim 16 wherein:

the current state assessment and the desired state solution blueprint are directly and automatically linked to creation of a transition plan that guides transformation from current state to desired state.

19. The system of claim 16 wherein:

the desired state solution blueprint is directly and automatically linked to creation of solution design specifications.

20. The system of claim 19 wherein:

the solution design specifications are directly and automatically linked to the creation of a solution implementation.

21. The system of claim 15 wherein:

the building block services can be defined according to a standard construct of irreducible objects or primitives.