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SYSTEM AND METHOD FOR PROCESSING TRIP REQUESTS

  • US 20060287881A1
  • Filed: 08/29/2006
  • Published: 12/21/2006
  • Est. Priority Date: 01/25/2002
  • Status: Active Grant
First Claim
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1. A method of routing a trip request for a trip, comprising the steps of:

  • scanning a queue containing a plurality of messages;

    identifying a message that contains the trip request;

    converting the identified message into a formatted trip request;

    forwarding the formatted trip request to a designated queue for the next available agent to process; and

    processing, by the next available agent, the trip request from the formatted message.

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