Service point management system
1 Assignment
0 Petitions
Accused Products
Abstract
A service point management system includes an integrated queue management system and counter weighing apparatus. Both the queue management system and the weighing apparatus are linked to a store management system.
10 Citations
23 Claims
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1-11. -11. (canceled)
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12. A service point management system, comprising:
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a) a customer display device linked to a control device;
b) at least one assistant operable control operable to provide, upon actuation thereof, an indication on said customer display device of a next customer to be served; and
c) a weighing apparatus which is linked to said at least one assistant operable control. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19, 20, 21, 22)
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23. A service point management system, comprising:
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a) a customer display device to display customer information;
b) a customer identifier device to allocate a unique identifier to a customer;
c) at least one weighing apparatus for weighing goods to be purchased by the customer;
d) a data collection and processing means to receive data from at least the at least one weighing apparatus;
e) a data network for linking said customer display device, said customer identifier device, said at least one weighing apparatus, and said data collection and processing means;
f) said weighing apparatus being operable to generate data relating to the customer unique identifier, a quantity and a type of goods being purchased, and a time taken to complete a purchase; and
g) said data being collected and processed by the data collection and processing means to generate processed data comprising stock control and management data, customer queuing data and staff performance data.
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Specification