SYSTEM AND METHOD FOR PROCESSING TRIP REQUESTS
First Claim
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1. A method of identifying a traveler in a trip request, comprising the steps of:
- receiving the trip request with traveler information;
displaying the traveler information in a screen pop;
collecting caller information from a caller; and
comparing the traveler information to the caller information.
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Abstract
A system and method for planning trips and for processing trip requests that utilizes a centralized network for facilitating travel reservations and/or services. The system includes multi-purpose point of service terminals that provide a plurality of modules for various travel related applications such as an integrated e-mail booking module, a computer telephony integration module, a super passenger name record database, a customer database, a trip planning module, a customer relationship management module, a workflow module, and a low fare search module.
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Citations
2 Claims
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1. A method of identifying a traveler in a trip request, comprising the steps of:
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receiving the trip request with traveler information;
displaying the traveler information in a screen pop;
collecting caller information from a caller; and
comparing the traveler information to the caller information. - View Dependent Claims (2)
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Specification