Method and apparatus for technology resource management
First Claim
1. An apparatus for managing technology resources including host servers selected ones of which provide at least one application accessible to clients across a network;
- and the apparatus comprising;
a contract manager managing contracts for each client and with each contract expressed in terms of contract parameters including at least service level metrics; and
an asset manager coupled to the contract manager and configured to couple to the host servers and to the network, and the asset manager managing assets including the host servers and software deployed thereon by monitoring actual service level metrics of the assets and by determining the assets for which actual monitored service level metrics violate contract service level metrics.
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Abstract
Apparatus, and associated methods, manage technology resources in hosted applications including: demand, service level agreements, assets both hardware and software, projects, labor, knowledge and provisioning. The apparatus includes an asset manager configured to couple to host servers and a network, to manage the host servers and software deployed thereon. In embodiments of the invention the asset manager: determines demand for new assets and allocates available assets to meet the demand; determines assets not in compliance with existing software licenses; determines which host servers have actual service level metrics which are not compliant with the target service level metrics; and determines availability of a patch or upgrade for selected software and instances of the selected software among the assets. In an embodiment of the invention the asset manager couples to a contract manager with the asset manager determining the assets for which actual monitored service level metrics violate contract service level metrics. In an embodiment of the invention the asset manager couples to a product manager and scans the host severs to determine which have actual security metrics which are not compliant with the target security metrics managed by the product manager. In an embodiment of the invention the asset manager couples with a product manager, a work manager and an accounting manager to compare the actual costs of the new assets from the accounting manager and the work manager with the price of the assets from the product record.
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Citations
6 Claims
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1. An apparatus for managing technology resources including host servers selected ones of which provide at least one application accessible to clients across a network;
- and the apparatus comprising;
a contract manager managing contracts for each client and with each contract expressed in terms of contract parameters including at least service level metrics; and
an asset manager coupled to the contract manager and configured to couple to the host servers and to the network, and the asset manager managing assets including the host servers and software deployed thereon by monitoring actual service level metrics of the assets and by determining the assets for which actual monitored service level metrics violate contract service level metrics. - View Dependent Claims (2)
- and the apparatus comprising;
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3. An apparatus for managing technology resources including host servers selected ones of which provide at least one application accessible to clients across a network;
- and the apparatus comprising;
an asset manager configured to couple to the host servers and to the network, to manage assets including the host servers, software deployed thereon, and associated leases and licenses, and the asset manager comparing monitored software utilization on each of the host servers with the corresponding licenses to determine non-compliant assets.
- and the apparatus comprising;
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4. An apparatus for managing technology resources including host servers selected ones of which provide at least one application accessible to clients across a network;
- and the apparatus comprising;
a product manager managing product definitions including a catalog with product records each of which lists the assets associated with each product and security metrics for each asset; and
an asset manager coupled to the product manager and configured to couple to the host servers and the network, to manage assets including the host servers and software deployed thereon, and the asset manager comparing actual security metrics from a scan of each host server with target security metrics for the corresponding host server in the corresponding product record to determine which host servers have actual security metrics which are not compliant with the target security metrics. - View Dependent Claims (5, 6)
- and the apparatus comprising;
Specification