Voice message exchange
First Claim
1. A method of institutional voice message exchange comprising the steps of:
- providing a user secure access to a call management system;
enabling a user to place a call to an outside party;
verifying that said user is allowed to place said call;
determining whether said call is completed;
enabling said user to record a message when said call is not completed; and
sending said recorded message to said outside party.
17 Assignments
0 Petitions
Accused Products
Abstract
Disclosed is a voice message exchange system and method for improving communication between an inmate and a third party by enabling the inmate to leave a message when a call is not answered and further allowing the third party who receives the message to reply with a message to the inmate. Additionally, outside parties that meet the institution'"'"'s requirements can leave messages for inmates at any time. The present invention can be used as an add-on to legacy inmate call management systems or incorporated internally into an inmate call management system. The system also provides monitoring, controlling, recording, and billing means.
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Citations
20 Claims
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1. A method of institutional voice message exchange comprising the steps of:
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providing a user secure access to a call management system;
enabling a user to place a call to an outside party;
verifying that said user is allowed to place said call;
determining whether said call is completed;
enabling said user to record a message when said call is not completed; and
sending said recorded message to said outside party. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A method for voice message exchange in a controlled environment, said method comprising the steps of:
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providing a first party secure access for voice message exchange;
verifying said first party as indicative of an acceptable party;
allowing said first party to record a message for a second party;
storing said recorded message left by said first party; and
enabling said second party to listen to said recorded message left by said first party. - View Dependent Claims (8, 9, 10, 11, 12, 13)
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14. A call management system comprising:
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at least one network connection;
at least one telephonic instrument;
at least one routing means coupled to said telephonic instrument; and
a control platform;
wherein said control platform includes one or more apparatuses for the purposes of monitoring, recording, controlling, storing, and billing related to telephonic communication between a plurality of local and remote users; and
wherein said control platform enables said local and said remote users to exchange voice messages. - View Dependent Claims (15, 16, 17, 18, 19, 20)
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Specification