Method and apparatus for generating default personal greetings using text to speech conversion

• US 20070003028A1
• Filed: 06/24/2005
• Published: 01/04/2007
• Est. Priority Date: 06/24/2005
• Status: Active Grant

• Current Assignee: inContact Incorporated (Nice Ltd)
• Original Assignee: Siemens Communications Incorporated (Siemens AG)
• Inventors: Korah, Sarah, Shah, Nisha
• Granted Patent: US 7,542,552 B2
• Time in Patent Office: Days
• US Class Current: 379/88.140
• CPC Class Codes: H04M 2201/60 Medium conversion
• CPC Class Codes: H04M 3/42374 where the information is provided to a monitoring entity such as a potential calling party or a call processing server
• CPC Class Codes: H04M 3/53383 Message registering commands or announcements; Greetings

Abstract

A telecommunications system includes a user database storing user information; a text-to-speech generator; and a default user greeting generator for a messaging system for generating a greeting based on a text-to-speech conversion of user information using said text-to-speech generator. The system may further include a presence service adapted to monitor a user context, wherein the default greeting generator can generate a context sensitive user greeting based on said user context.

Claims

1. A telecommunications system, comprising:

a user database storing user information;

a text-to-speech generator; and

means for generating a default user greeting based on a text-to-speech conversion of user information using said text-to-speech generator.

2. A telecommunications system in accordance with claim 1, further comprising:

a presence service adapted to monitor a user context;

wherein said generating means includes means for generating a context sensitive user greeting based on said user context.

3. A telecommunications system, comprising:

a voicemail system; and

a default greeting generator configured to automatically generate a default personalized greeting for users of said voicemail system.

4. A telecommunications system in accordance with claim 3, said default greeting generator configured to use a text-to-speech conversion of user data to generate said default personalized greeting.

5. A telecommunications system in accordance with claim 4, said default greeting generator configured to receive context information and generate a context sensitive personalized greeting using a text-to-speech conversion and said user context information.

6. A telecommunications system in accordance with claim 5, wherein said context information is automatically set.

7. A telecommunications system in accordance with claim 5, wherein said context information is manually set.

8. A method, comprising:

accessing a database for user data;

performing a text-to-speech conversion on said user data; and

generating a personalized greeting for an interactive voice response system for a user based on said text-to-speech conversion.

9. A method in accordance with claim 8, wherein said interactive voice response system is a voicemail system.

10. A method in accordance with claim 8, wherein said user data comprises a user identification.

11. A method in accordance with claim 8, wherein said user data comprises user context information.

12. A voice response system, comprising:

a greeting generator; and

a user database configured to store user information;

wherein the greeting generator is configured to generate a user greeting based on a text-to-speech conversion of user information.

13. A voice response system in accordance with claim 12, further including a presence service configured to monitor a user presence and store one or more presence contexts in the user database, the user greeting being based on a text-to-speech conversion of the one or more presence contexts.

14. A voice response system in accordance with claim 12, further including a messaging system, wherein the user greeting is an outgoing greeting for the messaging system.

15. A telecommunication system, comprising:

a network;

a plurality of user devices operably coupled to the network; and

a voice response system operably coupled to the network, the voice response system including a greeting generator and a user database configured to store user information;

wherein the greeting generator is configured to generate a user greeting deliverable to said plurality of user devices based on a text-to-speech conversion of user information.

16. A telecommunications system in accordance with claim 15, further including a presence service configured to monitor a user presence and store one or more presence contexts in the user database, the user greeting being based on a text-to-speech conversion of the one or more presence contexts.

17. A telecommunications system in accordance with claim 16, further including a messaging system, wherein the user greeting is an outgoing greeting for the messaging system.