Wireless softphone headset system with incoming call alert and headset hookswitch control

• US 20070004473A1
• Filed: 07/01/2005
• Published: 01/04/2007
• Est. Priority Date: 07/01/2005
• Status: Abandoned Application

• Current Assignee: Plantronics, Inc.
• Original Assignee: Plantronics, Inc.
• Inventors: Clark, Mark, Evans, Steve, Langouev, Ilia, Morrell, Will
• Application Number:
  US11/173,362
• Publication Number:
  US 20070004473A1
• Time in Patent Office: Days
• US Class Current: 455/575.200
• CPC Class Codes: H04M 1/2535 adapted for voice communication over an Internet Protocol [IP] network Voice over Internet Protocol (VoIP) network equipment and services H04M7/006; implementation or adaptation of Internet protocol [IP], of transmission control protocol [TCP] or of user datagram protocol [UDP] H04L69/16
• CPC Class Codes: H04M 1/6066 including a wireless connection

Abstract

Systems and methods for wireless audio headsets for use with communication applications such as softphone applications running on processor-based hosts for alerting a user of incoming calls and providing hookswitch control from the wireless headset are disclosed. The system generally includes a headset base for communication with a processor-based host executing a communication-headset application for interfacing between a network and the wireless headset system, and a wireless headset in wireless communication with the headset base. The wireless headset system may be configured to cooperate with the communication-headset application to answer an incoming call in response to a call answering activity and, upon the incoming call being answered, to transmit audio signals between the network and the wireless headset via the communication-headset application and the headset base.

Claims

1. A system, comprising:

a headset base configured to communicate with a processor-based host executing a communication-headset application for interfacing between a network and the wireless headset system; and

a wireless headset in wireless communication with the headset base and configured to cooperate with the communication-headset application to answer an incoming call in response to a user call answering activity performed with and/or on the wireless headset, the wireless headset system being further configured, upon the incoming call being answered, to transmit audio signals between the network and the wireless headset via the communication-headset application being executed by the host and via the headset base.

2. The system of claim 1, wherein the user call answering activity performed with and/or on the wireless headset includes at least one of:

activating or depressing a talk switch provided on the wireless headset, a voice command at the wireless headset, an activated auto answer feature, an activated voice command portal autodial feature, and removing the wireless headset from the headset base.

3. The system of claim 1, wherein the communication-headset application includes a softphone application and a softphone-headset integrator application.

4. The system of claim 1, wherein the wireless headset system is further configured to cooperate with the communication-headset application to terminate a communication call upon a user call termination activity performed with and/or on the wireless headset.

5. The system of claim 1, wherein the wireless headset system is further configured to cooperate with the communication-headset application to go off-hook for transmission of audio signals between the network and the wireless headset to facilitate placing an outgoing communication call via the communication-headset application.

6. The system of claim 1, wherein each of the headset base and the wireless headset includes a Digital Enhanced Cordless Telecommunications (DECT) controller to facilitate communication between the headset base and the wireless headset using DECT compliant technology.

7. The system of claim 1, wherein the headset base is configured to be in communication with the processor-based host via a universal serial bus (USB) port of the host.

8. The system of claim 1, wherein the communication-headset application is a Voice over Internet Protocol (VoIP) softphone-headset application.

9. The system of claim 1, wherein the communication-headset application is at least one of an intercom communication-headset application, an Internet chat-headset application, and an Internet telephony-headset application.

10. The system of claim 1, wherein the headset base is further configured to be in an incoming alert mode in response to receiving an incoming call message from the host executing the communication-headset application generated upon arrival of an incoming call via the network.

11. The system of claim 10, wherein the headset system is further configured to, when in the incoming call alert mode, at least one of:

(1) emit audio sounds and/or light at the wireless headset and (2) emit audio sounds and/or light at the headset base.

12. The system of claim 1, wherein the headset system is further configured to establish an audio link between the headset base and the wireless headset upon the user call answering activity being performed.

13. The system of claim 1, wherein the headset system is further configured to transmit an acknowledge message to the host to cause the host executing the communication-headset application to answer the incoming call and to connect audio between the network and the wireless headset.

14. The system of claim 1, further comprising the processor-based host.

15. A method, comprising:

transmitting an incoming call message from a communication-headset application executing on a processor-based host upon receiving an incoming communication call on a network by the communication-headset application to a headset base of a wireless headset system;

entering an incoming call alert mode by the wireless headset system by at least one of (1) emitting audio sounds and/or light at a wireless headset of the wireless headset system, the wireless headset being in wireless communication with the headset base, and (2) emitting audio sounds and/or light at the headset base;

in response to a user call answering activity, answering the incoming call by the communication-headset application cooperating with the wireless headset system, the answering the incoming call includes establishing an audio link between the headset base and the wireless headset; and

upon the incoming call being answered, transmitting audio signals between the network and the wireless headset via the communication-headset application being executed by the host and the headset base.

16. The method of claim 15, wherein the answering the incoming call further includes:

terminating the incoming call alert mode;

transmitting a link established message to the communication-headset application; and

answering the incoming call by the communication-headset application to connect audio between the wireless headset and the network.

17. The method of claim 15, wherein the user call answering activity is selected from the group consisting of activation of a talk switch provided on the wireless headset, removal of the wireless headset from the headset base, providing a voice command at the wireless headset, activation of an auto answer feature, and activation of an answer-to-voicemail feature.

18. The method of claim 15, wherein the communication-headset application is selected from a group consisting of (1) a softphone application and a softphone-headset integrator application and (2) a single integrated softphone and softphone-headset integrator application.

19. The method of claim 15, wherein the communication-headset application is at least one of an intercom communication-headset application, an Internet chat-headset application, and an Internet telephony-headset application.

20. The method of claim 15, further comprising:

in response to a user call terminating activity, terminating a communication call by the communication-headset application cooperating with the wireless headset system.

21. The method of claim 20, wherein the user call terminating activity is selected from the group consisting of activation of the talk switch on the wireless headset and replacement of the wireless headset to the headset base.

22. The method of claim 20, wherein terminating the communication call includes:

releasing the audio link between the headset base and the wireless headset;

transmitting a call termination message from the headset base to the communication-headset application; and

terminating the communication call by the communication-headset application in response to the call termination message.

23. The method of claim 22, wherein, when the user call terminating activity is activation of the talk switch on the wireless headset, terminating the communication call further includes:

transmitting a key code corresponding to the talk switch from the wireless headset to the headset base via the audio link therebetween, wherein the transmitting the call termination message is performed upon receiving the key code corresponding to the corresponding to the talk switch at the headset base.

24. The method of claim 22, wherein when the user call terminating activity is replacement of the wireless headset to the headset base.

25. The method of claim 15, wherein each of the headset base and the wireless headset includes a Digital Enhanced Cordless Telecommunications (DECT) controller to facilitate communication between the headset base and the wireless headset using DECT compliant technology.

26. The method of claim 15, wherein the communication-headset application is a Voice over Internet Protocol (VoIP) softphone-headset application.