Dialog analysis
First Claim
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1. A computer-implemented method of analyzing dialog between a user and an interactive application having dialog turns, wherein a turn comprises a prompt from the system and a response received from the user, the method comprising:
- receiving information indicative of dialog turns between the system and at least one user in an application, the turns being related to one or more tasks of the application; and
obtaining an indication of performance of the application relative to said one or more tasks.
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Abstract
Analytical processes are applied to log data and use dialog move information such as dialog turn (user-system exchange) information to reveal and/or diagnose the most likely problems in the application.
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Citations
20 Claims
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1. A computer-implemented method of analyzing dialog between a user and an interactive application having dialog turns, wherein a turn comprises a prompt from the system and a response received from the user, the method comprising:
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receiving information indicative of dialog turns between the system and at least one user in an application, the turns being related to one or more tasks of the application; and
obtaining an indication of performance of the application relative to said one or more tasks. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A computer-implemented method of analyzing dialog between a user and an interactive application having dialog turns, wherein a turn comprises a prompt from the system and a response received from the user, the method comprising:
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receiving information indicative of dialog turns between the system and at least one user a speech enabled application, the turns being related to one or more tasks of the application; and
obtaining an indication of prompts in the application that are causing confusion. - View Dependent Claims (8, 9, 10, 11, 12, 13)
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14. A computer-implemented method of analyzing dialog between a user and an interactive application having dialog turns, wherein a turn comprises a prompt from the system and a response received from the user, the method comprising:
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receiving information indicative of dialog turns between the system and at least one user a speech enabled application, the turns being related to one or more tasks of the application; and
obtaining an indication of a source of a problem in the dialog that causes the user to abandon a task. - View Dependent Claims (15, 16, 17, 18, 19, 20)
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Specification