Systems and methods for triaging attention for providing awareness of communications session activity

• US 20070005754A1
• Filed: 06/30/2005
• Published: 01/04/2007
• Est. Priority Date: 06/30/2005
• Status: Abandoned Application

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: Microsoft Corporation
• Inventors: Horvitz, Eric, Ford, Peter
• Application Number:
  US11/172,476
• Publication Number:
  US 20070005754A1
• Time in Patent Office: Days
• US Class Current: 709/224
• CPC Class Codes: H04L 12/1813 for computer conferences, e.g. chat rooms instant messaging H04L51/04; protocols for multimedia communication H04L65/1101; arrangements for multi-party communication H04L65/403; telephonic conference arrangements H04M3/56; television conference systems H04N7/15
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34

Abstract

The present invention provides systems and method to assist users in monitoring multiple communications sessions such as from electronic chat rooms, for example. The system allows the user to set certain settings for each chat room, wherein the settings or thresholds pertain to data associated with participants and activity of the sessions. The user then receives notifications when certain events occur in a given chat room. This enables the user to monitor various activities at multiple chat rooms, without having to pay attention or read each entry at each chat room or session.

Claims

1. A system that facilitates triaging between communications sessions, comprising:

at least one communications session that provides real time electronic information from users or machines; and

a logic component to determine whether to generate an alert regarding the communications session based at least in part on activity data associated with the session.

2. The system of claim 1, the communications sessions are directed to users from a plurality of electronic information sources.

3. The system of claim 1, the activity data is monitored by the logic component for changes that are of interest or importance to a user.

4. The system of claim 3, the interest or importance is specified by one or more settings of user preferences.

5. The system of claim 4, the settings relate to specifying a person, a group of people, a topic of interest, and a rate at which communications commence.

6. The system of claim 1, the logic component includes a policy component for processing user preferences.

7. The system of claim 1, the logic component includes a derivative model for detecting communications changes.

8. The system of claim 1, the logic component includes an alerting and cost model to weigh the cost and benefits of alerting a user now or in the future in view of the user'"'"'s current workload.

9. The system of claim 1, the logic component includes a priorities model to determine an importance for dialog in a communications session.

10. The system of claim 1, the logic component includes a bounded deferral model for resolving when to notify users from a plurality of communications sessions

11. The system of claim 1, the logic component analyzes at least one of a session input, an attentional load associated with a user, a user status, and a threshold input to determine when to notify a user from a communications session.

12. The system of claim 1, further comprising one or more machine learning components to determine user preferences over time.

13. The system of claim 1, the communications session is associated with at least one user interface to relay information from the session.

14. The system of claim 13, further comprising notifications that are provided to the interface via at least one of an alert, a message, a color change, a size change, a sound change, a status bar, a graph, and an information herald.

15. The system of claim 14, the notifications are provided by switching an application to a user'"'"'s focus of attention.

16. The system of claim 1, the communications session is related to at least one of a defense application and a control room application.

17. The system of claim 1, the communications session is related to at least one of a chat room, a web log, a news feed, an instant message, an email, an electronic list, a usenet group, a work site, and a project site.

18. A communications system for exchanging real time information, comprising:

means for specifying preferences relating to a communications session;

means for modeling the preferences; and

means for generating alerts relating to at least one communications session based at least in part on the preferences.

19. A method that facilitates controlling notifications at a user interface, comprising:

determining at least one parameter of interest relating to a user'"'"'s preference for being notified of a communication;

defining a least one user model that automatically processes the parameters of interest; and

automatically triaging between communications sessions based in part on the preferences and the user model.

20. The method of claim 19, the preferences include identifying a person or persons of interest that may have entered the communications session, entering threshold parameters specifying activity levels for the session, a communicates rate, or specifying a topic.