Automatic notification of applicable bulletins and tags based on fault analysis

• US 20070006050A1
• Filed: 06/30/2005
• Published: 01/04/2007
• Est. Priority Date: 06/30/2005
• Status: Abandoned Application

• Current Assignee: Xerox Corporation (Xerox Holdings Corp.)
• Original Assignee: Xerox Corporation (Xerox Holdings Corp.)
• Inventors: Layer, Susan
• Application Number:
  US11/169,716
• Publication Number:
  US 20070006050A1
• Time in Patent Office: Days
• US Class Current: 714/44
• CPC Class Codes: G03G 15/5079 for maintenance
• CPC Class Codes: G03G 15/55 Self-diagnostics; Malfunction or lifetime display
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

Systems, methods, and programs determine a fault on a device using a diagnostic agent. The systems, methods, and programs determine at least one service information associated with the fault, assigning the service bulletin to the fault, and displaying the service information associated with the fault. The systems, methods, and programs also includes identifying at least one fault in a device connected to a server, transmitting service information to the device, determining whether service information stored on the server corresponds to the fault, and assigning the corresponding service information to the fault.

Claims

1. A device for automatic service notification, comprising:

a controller that;

includes a diagnostic capability to determine at least one fault;

a server connected to the controller, the server including service information;

a memory for storing at least one of the fault and the service information; and

a data processing program that is stored in the memory and based on the fault provided by the controller, determines whether service information transmitted by the server corresponds to the fault, and associates the service information to the fault.

2. The device for automatic service notification according to claim 1, wherein the service information includes at least one service bulletin.

3. The device for automatic service notification according to claim 1, wherein the service information includes at least one tag.

4. The device for automatic service notification according to claim 1, further comprising a display device connected to the controller for displaying the service information.

5. The device for automatic service notification according to claim 4, wherein at least one of the service information and the fault is displayed as an icon.

6. The device for automatic service notification according to claim 4, wherein the service information and the fault are displayed simultaneously.

7. The device for automatic service notification according to claim 1, wherein the fault is transmitted to the server.

8. The device for automatic service notification according to claim 1, wherein the device is a xerographic marking device.

9. A method for automatic service notification, comprising:

at least one of transmitting and receiving service information to a device connected to a server;

identifying at least one fault in the device;

determining whether service information stored on the device corresponds to the fault; and

assigning the corresponding service information to the fault.

10. The method for automatic service notification according to claim 9, wherein the corresponding service information includes at least one tag.

11. The method for automatic service notification according to claim 9, wherein the corresponding service information includes at least on service bulletin.

12. The method for automatic service notification according to claim 9, further comprising displaying the corresponding service information.

13. The method for automatic service notification according to claim 12, wherein the corresponding service information and identified fault are displayed simultaneously.

14. The method for automatic service notification according to claim 12, wherein the corresponding service information and identified fault are displayed simultaneously as at least one icon.

15. The method for automatic service notification according to claim 12, wherein the corresponding service information is displayed as an icon.

16. The method for automatic service notification according to claim 9, further comprising transmitting the fault to the server.

17. The method for automatic service notification according to claim 16, further comprising determining whether service information stored on the server corresponds to the fault.

18. A xerographic marking device incorporating the method for automatic service notification of claim 9.

19. A storage medium storing a set of program instructions executable on a data processing device and usable to determine a service information on a network, the instructions comprising:

instructions for identifying at least one fault in a device connected to a server;

instructions for at least one of transmitting and receiving service information to the device;

instructions for determining whether service information stored on the server corresponds to the fault; and

instructions for assigning the corresponding service information to the fault.

20. The storage medium according to claim 19, further comprising instructions for displaying at least one of the corresponding service information and identified fault.