Operation history utilization system

• US 20070011195A1
• Filed: 04/21/2004
• Published: 01/11/2007
• Est. Priority Date: 05/26/2003
• Status: Active Grant

• Current Assignee: Panasonic Intellectual Property Corporation of America (Panasonic Holdings Corporation)
• Original Assignee: Panasonic Corporation (Panasonic Holdings Corporation)
• Inventors: Kutsumi, Hiroshi, Araki, Shouichi, Yoshida, Atsushi
• Granted Patent: US 7,890,653 B2
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising

Abstract

The user agent unit (202) includes: the pattern extracting unit (404) which extracts a frequent operation pattern of the log data that fulfills predetermined conditions from the operation log data registered in the operation log data data base (402); the pattern data base (405) which memorizes the frequent operation pattern; the pattern monitoring unit (406) which monitors an operation pattern, from the operation log data to be newly registered, that correspond with the frequent operation pattern registered in the pattern data base (405); and the pattern classifying unit (601) which specifies the operator of the frequent operation pattern memorized in the pattern data base (405).

Claims

1. An operation log data management system comprising:

(i) at least one device, (ii) an operation log data management apparatus which manages operation log data transmitted from the device, and (iii) a service providing apparatus which determines a service associated with a user'"'"'s behavior based on the operation log data managed by said operation log data management apparatus and provides the determined service to said device, which are connected to each other,

wherein said operation log data management apparatus includes;

a pattern extracting unit operable to extract a frequent operation pattern which is an operation sequence from the operation log data transmitted by said device;

a pattern monitoring unit operable to monitor whether or not an operation sequence of operation log data newly transmitted by said device corresponds with the frequent operation pattern; and

a pattern classifying unit operable to specify an operator of the frequent operation pattern based on characteristics of the frequent operation pattern per se, and said service providing apparatus includes a service determining unit operable to determine a service associated with a user'"'"'s behavior based on the monitoring results of said pattern monitoring unit, the frequent operation pattern and the operator of the frequent operation pattern.

2. The operation log data management system according to claim 1,

wherein said pattern classifying unit specifies a first frequent operation pattern as the operation performed by the operator associated with the deterministic operation, said first frequent operation pattern being a frequent operation pattern including a deterministic operation associated with a predetermined operator, in the frequent operation pattern.

3. The operation log data management system according to claim 2,

wherein said pattern classifying unit specifies an operator of a second frequent operation pattern which is a frequent operation pattern other than the first frequent operation pattern, in the frequent operation pattern, based on a statistic frequency of chain occurrence for the first frequent operation pattern obtained from the operation log data transmitted by said device in the past.

4. The operation log data management system according to claim 1,

wherein said pattern classifying unit specifies a first frequent operation pattern as the operation performed by the operator associated with the deterministic operation, said first frequent operation pattern being a frequent operation pattern including a deterministic operation associated with a predetermined operator, in the frequent operation pattern included in the operation log data newly transmitted by said device.

5. The operation log data management system according to claim 4,

wherein said pattern classifying unit specifies an operator of a second frequent operation pattern which is a frequent operation pattern other than the first frequent operation pattern, in the frequent operation pattern included in the operation log data newly transmitted, based on a degree of adjacency between the first frequent operation pattern and the second frequent operation pattern occurring after the first frequent operation pattern.

6. An operation log data management system comprising:

(i) at least one device, (ii) an operation log data management apparatus which manages operation log data transmitted by the device, and (iii) a service providing apparatus which determines a service associated with a user'"'"'s behavior based on the operation log data managed by said operation log data management apparatus and provides the determined service to said device, which are connected to each other,

wherein said operation log data management apparatus includes;

a pattern extracting unit operable to extract a frequent operation pattern from the operation log data transmitted by said device;

a pattern monitoring unit operable to monitor whether or not an operation sequence of operation log data newly transmitted by said device corresponds with the frequent operation pattern, and

said service providing apparatus includes;

a service determining unit operable to determine a service associated with a user'"'"'s behavior based on the monitoring results of said pattern monitoring unit, and the frequent operation pattern; and

a service selecting unit operable to (i) judge whether or not a plurality of services can be simultaneously provided in the case where the services determined by said service determining unit exist more than one in number, and (ii) select a service to be provided, from among the plurality of services, in the case where as a result of the judgment, the plurality of services cannot be provided simultaneously.

7. The operation log data management system according to claim 6,

wherein said service selecting unit selects a service based on a predetermined priority order of a user.

8. The operation log data management system according to claim 6,

wherein said service selecting unit selects a service based on a predetermined priority order of an operation.

9. The operation log data management system according to claim 6,

wherein said service selecting unit selects a service based on a predetermined distribution probability of a user.

10. The operation log data management system according to claim 6,

wherein said service selecting unit selects a service based on a predetermined distribution probability of an operation.

11. An operation log data management system comprising:

(i) at least one device, (ii) an operation log data management apparatus which manages operation log data transmitted by the device, and (iii) a service providing apparatus which determines a service associated with a user'"'"'s behavior based on the operation log data managed by said operation log data management apparatus and provides the determined service to said device, which are connected to each other,

wherein said operation log data management apparatus includes;

a pattern extracting unit operable to extract a frequent operation pattern from the operation log data transmitted by said device;

a pattern monitoring unit operable to monitor whether or not an operation sequence of operation log data newly transmitted by said device corresponds with the frequent operation pattern; and

an operation confirming unit operable to confirm or correct an operation predicted as an operation the user does not intend, based on the monitoring results of said pattern monitoring unit.

12. The operation log data management system according to claim 11,

wherein in the case where the monitoring results of said pattern monitoring unit indicate that the operation sequence of the operation log data, which is newly transmitted by said device, partially corresponds with the frequent operation pattern, said operation confirming unit predicts an operation in the operation sequence of the operation log data, as the operation which the user does not intend, said operation not corresponding with the frequent operation pattern that partially corresponds with the operation sequence.

13. An operation log data management apparatus which manages operation log data transmitted by at least one device, the apparatus comprising:

a pattern extracting unit operable to extract a frequent operation pattern from the operation log data transmitted by said device;

a pattern monitoring unit operable to monitor whether or not an operation sequence of operation log data newly transmitted by said device corresponds with the frequent operation pattern; and

a pattern classifying unit operable to specify an operator of the frequent operation pattern.

14. A service providing apparatus comprising:

a service determining unit operable to determine a service associated with a user'"'"'s behavior based on information received from an operation log data management apparatus that manages operation log data of at least one device;

a service selecting unit operable to (i) judge whether or not a plurality of services can be simultaneously provided in the case where the services determined by said service determining unit exist more than one in number, and (ii) select a service to be provided, from among the plurality of services, in the case where as a result of the judgment, the plurality of services cannot be provided simultaneously; and

a service outputting unit operable to provide the service selected by said service selecting unit to said device.

15. An operation log data management apparatus which manages operation log data transmitted by at least one device, the apparatus comprising:

a pattern extracting unit operable to extract a frequent operation pattern from the operation log data transmitted by said device;

a pattern monitoring unit operable to monitor whether or not an operation sequence of operation log data newly transmitted by said device corresponds with the frequent operation pattern; and

an operation confirming unit operable to confirm or correct an operation predicted as an operation the user does not intend, based on the monitoring results of said pattern monitoring unit.

16. An operation log data management method for managing operation log data transmitted by at least one device, the method comprising:

a pattern extracting step of extracting a frequent operation pattern from the operation log data transmitted by said device;

a pattern monitoring step of monitoring whether or not an operation sequence of operation log data newly transmitted by said device corresponds with the frequent operation pattern; and

a pattern classifying step of specifying an operator of the frequent operation pattern.

19. A program for managing operation log data transmitted from at least one device, and causing a computer to execute the steps included in the operation log data management method according to claim 16.

17. An operation log data management method for managing operation log data transmitted by at least one device, the method comprising:

a pattern extracting step of extracting a frequent operation pattern from the operation log data transmitted by said device;

a pattern monitoring step of monitoring whether or not an operation sequence of operation log data newly transmitted by said device corresponds with the frequent operation pattern; and

an operation confirming step of confirming or correcting an operation predicted as an operation the user does not intend, based on the monitoring results of said pattern monitoring step.

21. A program for managing operation log data transmitted from at least one device, and causing a computer to execute the steps included in the operation log data management method according to claim 17.

18. A service providing method comprising:

a service determining step of determining service associated with a user'"'"'s behavior based on information received from an operation log data management apparatus that manages operation log data of at least one device;

a service selecting step of (i) judging whether or not a plurality of services can be simultaneously provided in the case where the services determined by said service determining unit exist more than one in number, and (ii) select a service to be provided, from among the plurality of services, in the case where as a result of the judgment, the plurality of services cannot be provided simultaneously; and

a service outputting step of providing the service selected by said service selecting step to said device.

20. A program for providing a service associated with a user'"'"'s behavior to at least one device, and causing a computer to execute the steps included in the service providing method according to claim 18.