Human-to-human collaborative session request queue processing

• US 20070014284A1
• Filed: 07/12/2005
• Published: 01/18/2007
• Est. Priority Date: 07/12/2005
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Muller, Michael, Daniels, Fonda, Lyle, Ruthie, Schirmer, Andrew
• Granted Patent: US 8,881,026 B2
• Time in Patent Office: Days
• US Class Current: 370/389
• CPC Class Codes: G06F 3/0481 based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
• CPC Class Codes: G06F 3/04842 Selection of displayed objects or displayed text elements G06F3/0482 takes precedence
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 51/046 Interoperability with other network applications or services
• CPC Class Codes: H04L 51/214 using selective forwarding
• CPC Class Codes: H04L 51/226 Delivery according to priorities

Abstract

Embodiments of the present invention address deficiencies of the art in respect to queued requests to establish human-to-human collaborative sessions and provide a novel and non-obvious method, system and computer program product for managing queued requests to establish human-to-human collaborative sessions. In one embodiment, a human-to-human collaborative data processing system can be provided which can include a messenger configured for coupling to other messengers. The system further can include a queue of incoming session requests to establish respective human-to-human collaborative sessions with requesters associated with the other messengers. Finally, the system can include queue management logic enabled to order the session requests in the queue according to queue rules coupled to the queue management logic.

Claims

1. A human-to-human collaborative data processing system comprising:

a messenger configured for coupling to a plurality of other messengers;

a queue of incoming session requests to establish respective human-to-human collaborative sessions with requestors associated with said other messengers; and

,

queue management logic enabled to order said session requests in said queue according to queue rules coupled to said queue management logic.

2. The human-to-human data processing system of claim 1, wherein said messenger is an instant messenger and wherein said other messengers are other instant messengers.

3. The human-to-human data processing system of claim 1, further comprising a messaging server configured for communicative coupling to said messenger and to said other messengers to facilitate human-to-human collaborative sessions between said messenger and said other messengers.

4. The human-to-human data processing system of claim 1, wherein said queue rules comprise time based rules.

5. The human-to-human data processing system of claim 1, wherein said queue rules comprise buddy list based rules.

6. The human-to-human data processing system of claim 1, wherein said queue rules comprise relative hierarchy based rules.

7. The human-to-human data processing system of claim 1, wherein said queue rules comprise dynamic interest profile based rules.

8. The human-to-human data processing system of claim 1, wherein said queue rules comprise category/role based rules.

9. The human-to-human data processing system of claim 1, wherein said queue management logic is further enabled to group selected ones of said session requests for dequeuing.

10. The human-to-human data processing system of claim 9, wherein said dequeuing comprises one of an acceptance of a session request to establish a human-to-human collaborative session with a requestor, a declination of a session request to establish a human-to-human collaborative session with a requestor, and a deferral of a session request to establish a human-to-human collaborative session with a requestor.

11. The human-to-human data processing system of claim 10, wherein said dequeuing further comprises an establishment of a multi-party human-to-human collaborative session for requesters associated with multiple selected ones of said session requests.

12. The human-to-human data processing system of claim 10, wherein said dequeuing further comprises a docketing of an alarm for reconsidering a deferred one of said session requests.

13. In a human-to-human collaborative system, a session request queue management method comprising:

receiving a plurality of session requests to establish human-to-human collaborative sessions with respective requesters;

queuing said session requests in a queue in the human-to-human collaborative system;

prioritizing said session requests in said queue according to queue rules for prioritizing session requests; and

,

presenting said prioritized session requests in a user interface.

14. The method of claim 13, wherein said prioritizing comprises ordering each of said session requests in a position according to queue rules selected from the group consisting of time based rules, buddy list based rules, relative hierarchy based rules, dynamic interest profile based rules and category/role based rules.

15. The method of claim 13, wherein said prioritizing comprises grouping said session requests into priority groups according to queue rules selected from the group consisting of time based rules, buddy list based rules, relative hierarchy based rules, dynamic interest profile based rules and category/role based rules.

16. The method of claim 13, wherein said prioritizing comprises:

applying at least two different queue rules to said session requests;

weighting said applied queue rules; and

,

computing a priority for each of said session requests based upon an outcome of said weighted, applied queue rules.

17. The method of claim 13, further comprising:

selecting multiple ones of said prioritized session requests in said user interface; and

,

assigning a dequeuing action for said selected session requests.

18. The method of claim 17, wherein said assigning a dequeuing action for said selected session requests comprises assigning a dequeuing action for said selected session requests selected from the group consisting of accepting, deferring and declining said selected session requests.

19. The method of claim 17, wherein said assigning a dequeuing action for said selected session requests comprises establishing a multi-party human-to-human collaborative session for all requesters associated with said selected session requests.

20. A computer program product comprising a computer usable medium having computer usable program code for session request queue management, said computer program product including:

computer usable program code for receiving a plurality of session requests to establish human-to-human collaborative sessions with respective requestors;

computer usable program code for queuing said session requests in a queue in a human-to-human collaborative system;

computer usable program code for prioritizing said session requests in said queue according to queue rules for prioritizing session requests; and

,

computer usable program code for presenting said prioritized session requests in a user interface.

21. The computer program product of claim 20, wherein said computer usable program code for prioritizing comprises computer usable program code for ordering each of said session requests in a position according to queue rules selected from the group consisting of time based rules, buddy list based rules, relative hierarchy based rules, dynamic interest profile based rules and category/role based rules.

22. The computer program product of claim 20, wherein said computer usable program code for prioritizing comprises computer usable program code for grouping said session requests into priority groups according to queue rules selected from the group consisting of time based rules, buddy list based rules, relative hierarchy based rules, dynamic interest profile based rules and category/role based rules.

23. The computer program product of claim 20, wherein said computer usable program code for prioritizing comprises:

computer usable program code for applying at least two different queue rules to said session requests;

computer usable program code for weighting said applied queue rules; and

,

computer usable program code for computing a priority for each of said session requests based upon an outcome of said weighted, applied queue rules.

24. The computer program product of claim 20, further comprising:

computer usable program code for selecting multiple ones of said prioritized session requests in said user interface; and

,

computer usable program code for assigning a dequeuing action for said selected session requests.

25. The computer program product of claim 24, wherein said computer usable program code for assigning a dequeuing action for said selected session requests comprises computer usable program code for assigning a dequeuing action for said selected session requests selected from the group consisting of accepting, deferring and declining said selected session requests.

26. The computer program product of claim 24, wherein said computer usable program code for assigning a dequeuing action for said selected session requests comprises computer usable program code for establishing a multi-party human-to-human collaborative session for all requestors associated with said selected session requests.