Mobile gateway interface
First Claim
1. A method for enabling a supervisor to perform office transactions from a field location comprising the steps of:
- receiving a login request from a supervisor through a remote device;
determining whether the supervisor is an authorized user;
receiving a transaction request from the supervisor if the supervisor is an authorized user;
interacting with one or more resources to execute the transaction request; and
providing a feedback to the supervisor in response to the transaction request through the remote device.
0 Assignments
0 Petitions
Accused Products
Abstract
A mobile gateway interface that enables a supervisor to conduct typical office transactions via a remote device while the supervisor is away from the office. The remote device can be one of several items, including, for example, wireless telephones, interactive pagers, personal digital assistants, laptop computers with wireless modem, and the like. The supervisor uses the remote device to log into the mobile gateway interface. After the authentication process, the supervisor makes a transaction request through the remote device. A transaction server, which is part of the mobile gateway interface, interacts with one or more resources to process or execute the transaction request. The resources can include an intranet, the Internet, and various legacy systems. Preferably, the mobile gateway interface includes one or both voice and front-end data servers that facilitate the authentication process and execution of the transaction request.
-
Citations
22 Claims
-
1. A method for enabling a supervisor to perform office transactions from a field location comprising the steps of:
-
receiving a login request from a supervisor through a remote device;
determining whether the supervisor is an authorized user;
receiving a transaction request from the supervisor if the supervisor is an authorized user;
interacting with one or more resources to execute the transaction request; and
providing a feedback to the supervisor in response to the transaction request through the remote device. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
-
-
11. A system for enabling a supervisor to perform office transactions comprising:
-
a remote device operable by the supervisor from a field location;
a mobile gateway interface adapted to interface with the remote device during a communications session; and
one or more resources adapted to interact with the remote device through the mobile gateway interface during the communications session, wherein the supervisor performs an office transaction through the resources using the remote device via the mobile gateway interface, wherein the office transaction involves one or more technicians associated with the supervisor. - View Dependent Claims (12, 13, 14, 15)
-
-
16. A mobile gateway interface for enabling supervisors to perform office transactions by using a remote device at a field location comprising:
-
one or more front-end servers adapted to determine whether a supervisor who submits a login request through the remote device during a communications session is an authorized user; and
a transaction server coupled to the front-end servers, wherein the transaction server interfaces between the remote device and one or more resources during the communications session to process a transaction request received from the supervisor if the supervisor is an authorized user, and wherein the resources are related to technicians associated with the supervisor. - View Dependent Claims (17, 18, 19, 20)
-
-
21. A method for performing office transactions using a remote device comprising the steps of:
-
registering user information associated with one or more authorized supervisors;
receiving a login request from a supervisor, wherein the login request includes identity information associated with the supervisor;
reviewing the identity information to determine whether the identity information matches the user information; and
allowing the supervisor to perform a transaction using one or more resources related to technicians if the supervisor is an authorized supervisor. - View Dependent Claims (22)
-
Specification