Mobile resource location-based customer contact methods
First Claim
Patent Images
1. A method of providing a service or a product to a customer, the method comprising:
- receiving a request from a customer for a delivery of the service or product to a customer location;
identifying a route to be traveled by a mobile agent to include the location of the customer;
defining a proximity zone associated with the route;
determining a potential customer within the proximity zone;
identifying a location of the mobile agent;
transmitting to the potential customer a notification of the proximity of the mobile agent to the potential customer;
receiving a request from a potential customer in response to the transmitting, the request being indicative of the potential customer desiring the mobile agent to travel to the location of the potential customer; and
updating the route to include the location of the potential customer.
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Abstract
A method of notifying a potential customer of a mobile agent being proximate to the location of the potential customer including defining a route to be traveled by the mobile agent, defining a proximity zone for the mobile agent as a function of the route, and identifying a potential customer having a location within the proximity zone. The method also includes determining a location of the mobile agent and notifying the potential customer as a function of the determined location of the mobile agent.
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Citations
36 Claims
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1. A method of providing a service or a product to a customer, the method comprising:
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receiving a request from a customer for a delivery of the service or product to a customer location;
identifying a route to be traveled by a mobile agent to include the location of the customer;
defining a proximity zone associated with the route;
determining a potential customer within the proximity zone;
identifying a location of the mobile agent;
transmitting to the potential customer a notification of the proximity of the mobile agent to the potential customer;
receiving a request from a potential customer in response to the transmitting, the request being indicative of the potential customer desiring the mobile agent to travel to the location of the potential customer; and
updating the route to include the location of the potential customer. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A method of providing a service or a product to a customer, the method comprising:
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determining a route to be traveled by a mobile agent to include a location of at least one potential customer;
defining a proximity zone associated with the route;
identifying at least one potential customer within the proximity zone;
transmitting a notification to the at least one potential customer indicating the pending proximity of the mobile agent to the at least one potential customer;
prompting the at least one potential customer to request the mobile agent to travel to the location of the at least one potential customer;
receiving a request from the at least one potential customer for the mobile agent to travel to the at least one potential customer location, said request being in response to the prompting; and
updating the route to include the location of the at least one potential customer. - View Dependent Claims (8, 9, 10, 11)
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12. A method of managing a plurality of mobile agents providing products or services to a plurality of customers, the method comprising:
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identifying the locations of customers having placed requests for a product or a service from a mobile agent;
determining a route to be traveled by each mobile agent as a function of the placed requests from the customers and the location of the customers;
defining a customer contact zone for each mobile agent as a function of the determined route;
identifying at least one potential customer located within the customer contact zone;
determining a location of a selected mobile agent associated with the customer contact zone;
communicating a notification message to the at least one identified potential customers located within the customer contact zone associated with the selected mobile agent;
prompting the at least one potential customer to input a request for the selected mobile agent to travel to the location of the at least one potential customer. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19)
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20. A method of notifying a potential customer of a mobile agent being proximate to the location of the potential customer, the method comprising:
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defining a route to be traveled by the mobile agent;
defining a proximity zone for the mobile agent as a function of the route;
identifying a potential customer having a location within the proximity zone;
determining a location of the mobile agent; and
notifying the potential customer as a function of the determined location of the mobile agent. - View Dependent Claims (21, 22, 23, 24, 25, 26, 27, 28, 29, 30)
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31. A method of notifying a potential customer of the scheduled proximate location of a mobile agent to the customer location, the method comprising:
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determining a route to be traveled by the mobile agent;
defining a proximity zone for the mobile agent as a function of the route;
identifying a potential customer having a customer location within the proximity zone from a plurality of potential customers; and
notifying the identified potential customer of the scheduled proximity of the mobile agent to the customer location. - View Dependent Claims (32, 33, 34, 35, 36)
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Specification