Method and system for providing a contact attempt service

• US 20070015497A1
• Filed: 07/01/2005
• Published: 01/18/2007
• Est. Priority Date: 07/01/2005
• Status: Active Grant

• Current Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Original Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Inventors: Jabbour, Fadi, Lee, David, Patel, Labhesh, Lee, Johnny
• Granted Patent: US 8,412,173 B2
• Time in Patent Office: Days
• US Class Current: 455/418
• CPC Class Codes: H04M 2203/551 Call history recording a computer conference H04L12/1831
• CPC Class Codes: H04M 3/48 Arrangements for recalling a calling subscriber when the wanted subscriber ceases to be busy

Abstract

A method for providing a contact attempt service includes detecting an attempt of a first user to contact a second user through a first communication method and detecting contact between the first user and the second user through a second communication method. The method also includes removing a contact attempt indicator associated with the attempt of the first user to contact the second user through the first communication method.

Claims

1. A method for providing a contact attempt service, comprising:

detecting an attempt of a first user to contact a second user through a first communication method;

detecting contact between the first user and the second user through a second communication method; and

removing a contact attempt indicator associated with the attempt of the first user to contact the second user through the first communication method.

2. The method of claim 1, wherein the first communication method and the second communication method are the same.

3. The method of claim 1, wherein the contact attempt indicator comprises a voicemail message.

4. The method of claim 1, wherein removing a contact attempt indicator associated with the attempt of the first user to contact the second user through the first communication method comprises removing the contact attempt indicator based on a time interval between the attempt of the first user to contact the second user through the first communication method and the detected contact between the first user and the second user through the second communication method.

5. The method of claim 1:

further comprising;

prompting the second user whether the second user desires for the contact attempt indicator to be removed; and

receiving from the second user an indication that the second user desires for the contact attempt indicator to be removed; and

wherein removing the contact attempt indicator comprises removing the contact attempt indicator based on the indication that the second user desires for the contact attempt indicator to be removed.

6. The method of claim 1:

further comprising;

prompting the first user whether the first user desires for the contact attempt indicator to be removed; and

receiving from the first user an indication that the first user desires for the contact attempt indicator to be removed; and

wherein removing the contact attempt indicator comprises removing the contact attempt indicator based on the indication that the first user desires for the contact attempt indicator to be removed.

7. The method of claim 1, wherein removing the contact attempt indicator comprises removing the contact attempt indicator based on predefined instructions.

8. The method of claim 1, wherein the first communication method comprises a phone call.

9. The method of claim 1, wherein the second communication method comprises instant messaging.

10. The method of claim 1, wherein the second communication method comprises an e-mail.

11. The method of claim 1, wherein detecting contact between the first user and the second user comprises detecting, using voice recognition, contact between the first user and the second user.

12. A method for providing a contact attempt service, comprising:

detecting an attempt of a first user to contact a second user through a first communication method;

receiving instructions associated with a contact attempt indicator associated with the attempt of the first user to contact the second user through the first communication method; and

based to the instructions, removing the contact attempt indicator if the contact attempt indicator is not acknowledged by the second user.

13. The method of claim 12, wherein removing the contact attempt indicator based on the instructions if the contact attempt indicator is not acknowledged by the second user comprises removing the contact attempt indicator if the contact attempt indicator is not acknowledged by the second user within a time interval specified in the instructions.

14. The method of claim 13, wherein the contact attempt indicator comprises a voicemail message.

15. The method of claim 12, wherein:

the first communication method comprises instant messaging; and

the contact attempt indicator comprises an instant message.

16. A system for providing a contact attempt service, comprising:

a processor operable to detect an attempt of a first user to contact a second user through a first communication method;

a presence server coupled to the processor and operable to detect contact between the first user and the second user through a second communication method; and

the processor operable to remove a contact attempt indicator associated with the attempt of the first user to contact the second user through the first communication method.

17. The system of claim 16, wherein the first communication method and the second communication method are the same.

18. The system of claim 16, wherein the contact attempt indicator comprises a voicemail message.

19. The system of claim 16, wherein the processor operable to remove a contact attempt indicator associated with the attempt of the first user to contact the second user through the first communication method comprises the processor operable to remove the contact attempt indicator based on a time interval between the attempt of the first user to contact the second user through the first communication method and the detected contact between the first user and the second user through the second communication method.

20. The system of claim 16, wherein:

the processor is further operable to;

prompt the second user whether the second user desires for the contact attempt indicator to be removed; and

receive from the second user an indication that the second user desires for the contact attempt indicator to be removed; and

the processor operable to remove the contact attempt indicator comprises the processor operable to remove the contact attempt indicator based on the indication that the second user desires for the contact attempt indicator to be removed.

21. The system of claim 16, wherein:

the processor is further operable to;

prompt the first user whether the first user desires for the contact attempt indicator to be removed; and

receive from the first user an indication that the first user desires for the contact attempt indicator to be removed; and

the processor operable to remove the contact attempt indicator comprises the processor operable to remove the contact attempt indicator based on the indication that the first user desires for the contact attempt indicator to be removed.

22. The system of claim 16, wherein the processor operable to remove the contact attempt indicator comprises the processor operable to remove the contact attempt indicator based on predefined instructions.

23. The system of claim 16, wherein the first communication method comprises a phone call.

24. The system of claim 16, wherein the second communication method comprises instant messaging.

25. The system of claim 16, wherein the second communication method comprises an e-mail.

26. The system of claim 16, wherein a presence server operable to detect contact between the first user and the second user comprises a presence server operable to detect, using voice recognition, contact between the first user and the second user.

27. A system for providing a contact attempt service, comprising:

a processor operable to detect an attempt of a first user to contact a second user through a first communication method;

an interface coupled to the processor and operable to receive instructions associated with a contact attempt indicator associated with the attempt of the first user to contact the second user through the first communication method; and

the processor operable to, based to the instructions, remove the contact attempt indicator if the contact attempt indicator is not acknowledged by the second user.

28. The system of claim 27, wherein the processor operable to remove the contact attempt indicator based on the instructions if the contact attempt indicator is not acknowledged by the second user comprises the processor operable to remove the contact attempt indicator if the contact attempt indicator is not acknowledged by the second user within a time interval specified in the instructions.

29. The system of claim 28, wherein the contact attempt indicator comprises a voicemail message.

30. The system of claim 27, wherein:

the first communication method comprises instant messaging; and

the contact attempt indicator comprises an instant message.

31. A system for providing a contact attempt service, comprising:

means for detecting an attempt of a first user to contact a second user through a first communication method;

means for detecting contact between the first user and the second user through a second communication method; and

means for removing a contact attempt indicator associated with the attempt of the first user to contact the second user through the first communication method.

32. Logic embodied in a computer readable medium, the computer readable medium comprising code operable to:

detect an attempt of a first user to contact a second user through a first communication method;

detect contact between the first user and the second user through a second communication method; and

remove a contact attempt indicator associated with the attempt of the first user to contact the second user through the first communication method.