Mobile resource location-based customer contact systems

• US 20070015518A1
• Filed: 07/14/2006
• Published: 01/18/2007
• Est. Priority Date: 07/15/2005
• Status: Abandoned Application

• Current Assignee: Agilis Systems LLC (Agilis Incorporated)
• Original Assignee: Agilis Systems LLC (Agilis Incorporated)
• Inventors: Huber, Daniel, Bari, Naeem, Winter, Gregory
• Application Number:
  US11/486,717
• Publication Number:
  US 20070015518A1
• Time in Patent Office: Days
• US Class Current: 455/456.100
• CPC Class Codes: G08G 1/205 Indicating the location of the monitored vehicles as destination, e.g. accidents, stolen, rental
• CPC Class Codes: H04L 67/52 specially adapted for the location of the user terminal
• CPC Class Codes: H04W 64/00 Locating users or terminals or network equipment for network management purposes, e.g. mobility management
• CPC Class Codes: H04W 68/00 User notification, e.g. alerting and paging, for incoming communication, change of service or the like
• CPC Class Codes: H04W 8/005 Discovery of network devices, e.g. terminals

Abstract

Mobile resource management systems including a location module configured to identify at least one of a plurality of potential customers having a location within a proximity zone. A mobile agent device is associated with the mobile agent and is configured to transmit a location signal indicative of a location of the mobile agent device. A mobile agent location module is configured to receive the signal and to determine the location of the mobile agent device as a function of the received signal. A customer communication module is configured to transmit a notification to the at least one potential customer as a function of the location of the mobile agent device.

Claims

1. A mobile agent customer contact system comprising:

a location module configured to identify at least one of a plurality of potential customers having a location within a proximity zone associated with a mobile agent;

a mobile agent device associated with the mobile agent and configured to transmit a location signal indicative of a location of the mobile agent device;

a mobile agent location module configured to receive the location signal and to determine the location of the mobile agent device as a function of the received location signal; and

a customer communication module configured to transmit a notification to the at least one potential customer as a function of the location of the mobile agent device.

2. The system of claim 1, further comprising a memory configured to store a plurality of potential customers including a location of each potential customer;

and

a memory configured to store a proximity zone associated with a mobile agent.

3. The system of claim 1 wherein the customer communication module is configured to prompt the at least one potential customer to input a customer request and to receive a request from the at least one potential customer for the mobile agent to travel to the location of the at least potential customer.

4. The system of claim 1 wherein the customer communication module is configured to transmit the notification as a function of the location of the mobile agent device being proximate to the location of the at least one potential customer.

5. The system of claim 1, further comprising a routing module for creating a route to be traveled by the mobile agent, the proximity zone being associated, at least in part, with the route.

6. The system of claim 5 wherein the routing module is configured to create the route as a function of at least one of the requests received from one or more customers and the location of one or more potential customers.

7. The system of claim 5, further comprising an agent contact module configured to transmit the route to the mobile agent device.

8. The system of claim 7 wherein the routing module is configured to update the route as a function of a request from the at least one potential customer and wherein the agent contact module is configured to transmit the updated route to the mobile agent device.

9. The system of claim 8 wherein the customer communication module is configured to transmit a confirmation notification to the at least one potential customer confirming that the updated route of the mobile agent includes the location of the at least one potential customer.

10. The system of claim 7 wherein the routing module is configured to create a schedule for the mobile agent that includes one or more potential customers within the proximity zone having placed a request.

11. The system of claim 10 wherein the routing module is configured to at least one of maximizing a number of customer stops and maximizing a potential revenue generation within the schedule for the mobile agent.

12. The system of claim 1, further comprising a geographic area definition module configured to define the proximity zone associated with the mobile agent.

13. The system of claim 1, further comprising a system management module configured to determine the at least one potential customer as a function of at least one of a profile of the mobile agent and a profile of the potential customer.

14. The system of claim 1 wherein the location signal includes a GPS-based location and the proximity zone is a GPS coordinate-defined geographic location.

15. The system of claim 1 wherein the mobile agent device is selected from the group consisting of a mobile telephone, a PDA, a laptop, and a custom location device.

16. The system of claim 1 wherein the customer notification module is configured to transmit the notification as a function of one or more contact factors selected from the group consisting of a schedule of the mobile agent, an availability of the mobile agent, a proximity of the potential customer location to that of the route, a frequency or history of customer contacts with the potential customer, a mobile agent profile, a customer profile, a customer contact characteristic, an availability of a second mobile agent, and a proximity of a second mobile agent to the customer location.

17. A mobile agent customer contact system comprising:

a memory configured to store a plurality of potential customers including a location of each of the potential customers;

a routing module configured to create a route to be traveled by a mobile agent on a mobile agent schedule;

a geographic area definition module configured to create a proximity zone associated with, at least in part, the route;

a customer location module configured to identify at least one of the potential customers having a location within the proximity zone; and

a customer communication module configured to transmit a notification to the at least one potential customer as a function of the route, the schedule, and a notification event.

18. The system of claim 17 wherein the notification event is selected from the group consisting of a notification time, a notification time interval, a proximity time, a proximity distance, and an arrival time.

19. The system of claim 17, further comprising:

a mobile agent device associated with the mobile agent and configured to transmit a signal indicative of a location of the mobile agent device; and

a mobile agent location module configured to receive the signal and to determine the location of the mobile agent device as a function of the received signal, wherein the notification event is a proximity of the location of the mobile agent device to the at least one potential customer location.

20. The system of claim 17 wherein the customer communication module is configured to prompt the customer to input a customer request and to receive a request from the customer for the mobile agent to travel to the customer location.

21. The system of claim 17, further comprising a routing module configured to create a route to be traveled by the mobile agent as a function of at least one of the requests received from one or more customers and the location of one or more potential customers.

22. The system of claim 21 wherein the customer communication module is configured to prompt the customer to input a customer request and to receive a request from the customer for the mobile agent to travel to the customer location, and the routing module is configured to update the route as a function of the received request.

23. The system of claim 21 wherein the routing module is configured to create a schedule for the mobile agent that includes the customer placing the request.

24. The system of claim 23 wherein the routing module is configured to maximize a factor selected from the group consisting of the number of potential customer stops and the potential revenue generation within the schedule for the mobile agent.

25. The system of claim 17, further comprising an agent contact module configured to transmit the created route to a mobile agent device associated with the mobile agent.

26. The system of claim 17 wherein the customer communication module is configured to prompt the customer to input a customer request and to receive a request from the customer for the mobile agent to travel to the customer location.

27. The system of claim 17, further comprising a system management module configured to determine the at least one potential customer as a function of at least one of a profile of the mobile agent and a profile of the potential customer.

28. The system of claim 17 wherein the customer notification module is configured to transmit the notification as a function of one or more contact factors selected from the group consisting of a schedule of the mobile agent, an availability of the mobile agent, a proximity of the potential customer location to that of the route, a frequency or history of customer contacts with the potential customer, a mobile agent profile, a customer profile, a customer contact characteristic, an availability of a second mobile agent, and a proximity of a second mobile agent to the customer location.

29. A mobile agent customer contact system comprising:

a routing module configured to create a route to be traveled by a mobile agent on a mobile agent schedule;

a geographic area definition module configured to create a proximity zone;

a customer location module including a memory configured for storing a plurality of potential customers and a location of each of the potential customers, the customer location module being configured for identifying at least one of the potential customers having a location within the proximity zone;

a mobile agent device associated with the mobile agent and configured to transmit a location signal indicative of a location of the mobile agent device;

a mobile agent location module configured to receive the signal and to determine the location of the mobile agent device as a function of the received signal;

a customer communication module configured to transmit a notification to the at least one potential customer as a function of the route and the location of the mobile agent device.

30. The system of claim 29 wherein the customer communication module is configured to further transmit the notification as a function of the one or more contact factors selected from the group consisting of the mobile agent schedule, an availability of the mobile agent, a proximity of the at least one potential customer location to that of the route, a frequency or history of customer contacts with the at least one potential customer, a mobile agent profile, a customer profile, a customer contact characteristic, an availability of a second mobile agent, and a proximity of a second mobile agent to the location of the at least one potential customer.

31. The system of claim 29 wherein the customer communication module is configured to further transmit the notification as a function of a notification event selected from the group consisting of a notification time, a notification time interval, a proximity time, a proximity distance, and an arrival time.

32. The system of claim 29 wherein the proximity zone is associated with at least one of the location of the mobile agent and the route.

33. The system of claim 29 wherein the routing module is configured to create the schedule for the mobile agent that includes the location of the at least one potential customer having a location identified by the customer location module.

34. The system of claim 29, further comprising an agent contact module configured to transmit the route to a mobile agent device associated with the mobile agent.

35. The system of claim 29 wherein the customer communication module is configured to prompt the customer to input a customer request and to receive a request from the customer for the mobile agent to travel to the customer location.

36. The system of claim 29, further comprising a system management module configured to determine the at least one potential customer as a function of at least one of a profile of the mobile agent and a profile of the potential customer.