METHOD AND DEVICE FOR INTERACTIVE COLLECTION OF CUSTOMER INFORMATION
First Claim
1. A process for tracking customer information in a remote location comprising the following steps:
- a) providing an interactive kiosk;
b) presenting a plurality of questions on said interactive kiosk to a user;
c) identifying said user;
c) tracking purchases of said user; and
d) presenting at least one set of promotional information of a product to said user based upon either a purchase of said user or based upon answers to said plurality of questions from said user.
1 Assignment
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Accused Products
Abstract
A device and a process for tracking customer information in a remote location. The device can include a kiosk which can include a touch screen, a fold down, or fold up sign, a PCMCIA card reception element, a stand, and a base. This type of kiosk can be in wired or wireless communication with a remote computer or server. There can also be a process which may use the above device having one or more of the above stated features. The process can include a plurality of different optional steps including but not limited to providing an interactive kiosk; presenting a plurality of questions on the interactive kiosk to a user, these questions can be used to as one of a plurality of methods to steps to identify the user. Next, another optional step can include tracking purchases of that user. This step can include tracking the purchases of the user at a point of purchase location such as a cash register, an interactive kiosk used for scanning and purchasing items, or any online purchases by that user for a particular store housing the kiosk. In another optional step, least one set of promotional information of a product can be presented to the user based upon either a purchase of that user or based upon answers to said questions from that user.
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Citations
18 Claims
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1. A process for tracking customer information in a remote location comprising the following steps:
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a) providing an interactive kiosk;
b) presenting a plurality of questions on said interactive kiosk to a user;
c) identifying said user;
c) tracking purchases of said user; and
d) presenting at least one set of promotional information of a product to said user based upon either a purchase of said user or based upon answers to said plurality of questions from said user. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18)
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Specification