Active session queue management using contextual systems with an instant messaging proxy service
First Claim
1. A system for providing enhanced handling of messages in an instant messaging service, the system comprising:
- one or more designations of proxy recipients related to an original recipient;
one or more redirection rules indicating conditions under which said designated proxy recipients are to be sent redirected messages, said rules containing at least one rule besides a rule to forward all messages;
an instant message proxy receiver which receives an instant message directed towards said original recipient from a sender; and
an instant message proxy sender for evaluating said redirection rules, for sending said received message to a designated proxy recipient according to said redirection rules, and for suppressing instant delivery of said message to a user interface associated with said original recipient.
4 Assignments
0 Petitions
Accused Products
Abstract
A system and method for providing implementing proxy handling of instant messages and the like, wherein proxy recipients are designated by an original recipient, and one or more redirection rules are established indicating conditions under which said designated proxy recipients are to be sent redirected messages. When an instant message is received directed towards the original recipient, the redirection rules are evaluated and the message is redirect to a designated proxy recipient according to the redirection rules, with the display of the received message being suppressed or blocked on the intended original recipient'"'"'s user interface.
105 Citations
20 Claims
-
1. A system for providing enhanced handling of messages in an instant messaging service, the system comprising:
-
one or more designations of proxy recipients related to an original recipient;
one or more redirection rules indicating conditions under which said designated proxy recipients are to be sent redirected messages, said rules containing at least one rule besides a rule to forward all messages;
an instant message proxy receiver which receives an instant message directed towards said original recipient from a sender; and
an instant message proxy sender for evaluating said redirection rules, for sending said received message to a designated proxy recipient according to said redirection rules, and for suppressing instant delivery of said message to a user interface associated with said original recipient. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
-
-
15. A method for conducting a transaction in an on-demand computing environment comprising the steps of:
-
providing transaction-oriented process software in a shared file system to provide one or more designations of proxy recipients related to an original recipient, to provide one or more redirection rules indicating conditions under which said designated proxy recipients are to be sent redirected messages, said rules containing at least one rule besides a rule to forward all messages, to receives an instant message directed towards said original recipient from a sender, to evaluate said redirection rules, to send said received message to a designated proxy recipient according to said redirection rules, and to suppress instant delivery of said received message to a user interface associated with said original recipient;
executing said process software in an on-demand computing system wherein the transactions provided by said process software are automatically shared by simultaneously serving multiple customers;
differentiating and recording each customer'"'"'s usage of said process software according to one or more parameters included in said transactions, said parameters uniquely identifying each customer and a type of transaction conducted for that customer;
responsive to a number of simultaneous transactions to any one server exceeding a performance limit of a given server, automatically accessing one or more additional servers to increase the capacity and to share the workload;
- View Dependent Claims (16, 17, 18, 19, 20)
-
Specification