Drive-through order management system and method

• US 20070022016A1
• Filed: 07/22/2005
• Published: 01/25/2007
• Est. Priority Date: 07/22/2005
• Status: Active Grant

• Current Assignee: Restaurant Technologies Incorporated (Goldman Sachs Group Incorporated)
• Original Assignee: Restaurant Technologies Incorporated (Goldman Sachs Group Incorporated)
• Inventors: Williams, Andrea, Justis, Connie, Lyznicki, Daniel, Sebourn, Elisabeth, Steres, Jeffrey, Bresnahan, John
• Granted Patent: US 7,774,236 B2
• Time in Patent Office: Days
• US Class Current: 705/26
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 30/0641 Shopping interfaces
• CPC Class Codes: G06Q 50/12 Hotels or restaurants

Abstract

A system and method for drive-through product order management. The system comprises a display and a processor. The display displays first customer product order information representative of a customer product order wherein the first customer product order information is positioned in a first position of the display. The processor correlates an indicator with the first customer product order information and positions the first customer product order information in a second position of the display.

Claims

1. A drive-through product order management system comprising:

a display for displaying first and second customer product order information representative of first and second customer product orders wherein the first customer product order information is positioned in a first position of the display and the second customer product order information is positioned in a second position of the display; and

,

a processor for correlating first and second indicators with the first and second customer product order information, respectively, for deleting the second customer product order information from the second position of the display after the second customer product order has been fulfilled, and for thereafter positioning the first customer product order information in the second position of the display.

2. The system of claim 1 wherein the processor receives a signal representative of a status change of the customer product order, wherein the processor positions the first customer product order information in the second position of the display in response to receiving the signal representing the status change.

3. The system of claim 2 wherein the status change signal is received from a wireless device.

4. The system of claim 1 wherein the indicator is structured to indicate at least one of the customer product order is in the process of being assembled, the customer product order has not been assembled, the customer product order has been assembled, the customer product order was modified after the customer product order has been assembled, the first customer product order information has been positioned in the second position of the display, and/or a delay in delivering the customer product order.

5. The system of claim 1 wherein the first position is located to the left of the second position of the display.

6. A method for managing a drive-through product order management system, the method comprising the steps of:

displaying a first customer product order information representative of a first customer product order wherein the first customer product order information is positioned in a first position of the display;

displaying a second customer product order information representative of a second customer product order wherein the second customer product order information is positioned in a second position of the display;

correlating a first indicator with the first customer product order information;

correlating a second indicator with the second customer product order information;

deleting the second customer product order information after the second customer product has been fulfilled; and

,

positioning the first customer product order information in a second position of the display.

7. The method of claim 6 comprising a step of receiving a signal representative of a status change of the customer product order and positioning the first customer product order information area in the second position of the display in response to receiving the signal representing the status change.

8. The method of claim 7 wherein the status change signal is received from a wireless device.

9. The method of claim 6 wherein the indicator is structured to indicate at least one of the customer product order is in the process of being assembled, the customer product order has not been assembled, the customer product order has been assembled, the customer product order was modified after the customer product order has been assembled, the first customer product order information has been positioned in the second position of the display, and/or a delay in delivering the customer product order.

10. The method of claim 6 wherein the first position is located to the left of the second position of the display.

11. A method for managing a drive-through product order management system, the method comprising the steps of:

displaying a first customer product order information representative of a first customer product order wherein the first customer product order information is positioned in a first position of the display;

displaying a second customer product order information representative of a second customer product order wherein the second customer product order information is positioned in a second position of the display;

correlating a first indicator with the first customer product order information and a second indicator with the second customer product order information;

removing the second customer product order information in response to a signal that the second customer product order has been fulfilled; and

,

displaying the first customer product order information in the second position of the display after the second customer product order information has been removed.

12. The method of claim 11 wherein the second position of the display is positioned to the left of the first position of the display.

13. The method of claim 11 further comprising the step of displaying a third customer product order information in the first position of the display after removing the first customer product order information from the first position of the display.

14. The method of claim 11 wherein at least one of the first indicator and second indicator is structured to indicate at least one of the respective customer product order is in the process of being assembled, the respective customer product order has not been assembled, the respective customer product order has been assembled, the respective customer product order was modified after the respective customer product order has been assembled, the respective customer product order information has been positioned in the respective second position of the display, and/or a delay in delivering the respective customer product order.

15. The method of claim 11 wherein the second indicator indicates that the second customer product order information has been positioned in the second position of the display.

21. The method of claim 13 wherein the step of displaying the third customer product order information in the first position of the display also occurs after removing the second customer product order information from the first position of the display.

16. A method for managing a drive-through product order management system, the method comprising the steps of:

displaying a first customer product order information representative of a first customer product order in a first position of the display wherein the first customer product order information is correlated with an indicator;

receiving a second customer product order; and

,

displaying a second customer product order information representative of the second customer product order in a second position of the display wherein the second position of the display indicates that the first customer product order was received before the second customer product order was received.

18. The method of claim 16 wherein when an open position is unavailable, the second customer product order information is temporarily stored in a memory queue.

19. The method of claim 16 wherein the first position is located to the left of the second position of the display.

20. The method of claim 16 wherein the indicator is structured to indicate at least one of the customer product order is in the process of being assembled, the customer product order has not been assembled, the customer product order has been assembled, the customer product order was modified after the customer product order has been assembled, the first customer product order information has been positioned in the second position of the display, and/or a delay in delivering the customer product order.

17. (canceled)