Device, storage medium storing program and method for registrating/retrieving of information to/from electronic bulletin board

• US 20070022169A1
• Filed: 04/05/2006
• Published: 01/25/2007
• Est. Priority Date: 07/20/2005
• Status: Abandoned Application

• Current Assignee: Fuji Xerox Company Limited (Xerox Holdings Corp.)
• Original Assignee: Fuji Xerox Company Limited (Xerox Holdings Corp.)
• Inventors: Kobayashi, Yuji, Suzuki, Nobuo, Kita, Tatsuomi
• Application Number:
  US11/398,136
• Publication Number:
  US 20070022169A1
• Time in Patent Office: Days
• US Class Current: 709/206
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals

Abstract

There is provided a mediation device that performs a process for registering or retrieving voice information to or from an electronic bulletin board system in response to a request from a user. The mediation device includes a notifying section that, when an update of the electronic bulletin board is made, produces and transmits notification data to a user related to the update, the notification data including information indicating the update and access information for invoking an operation related to the update, and a request processing section that receives from the user an operation request made with use of the access information, and performs a process for the operation which corresponds to the access information.

Claims

1. A mediation device that performs a process for registering or retrieving voice information to or from an electronic bulletin board system in response to a request from a user, the mediation device comprising:

a notifying section that, when an update of the electronic bulletin board is made, produces and transmits notification data to a user related to the update, the notification data including information indicating the update and access information for invoking an operation related to the update; and

a request processing section that receives from the user an operation request made with use of the access information, and performs a process for the operation which corresponds to the access information.

2. The device according to claim 1, further comprising a CTI device for acquiring the operation request from a terminal of the user through a telephone line, wherein

the request processing section performs a process in accordance with the operation request acquired by the CTI device.

3. The device according to claim 2, wherein

the access information includes a telephone number of the CTI device, operation type information indicating a type of an operation corresponding to the access information, and target identification information indicating a message or the electronic bulletin board which is a target of the operation.

4. The device according to claim 3, wherein

the access information includes the operation type information and the target identification information in a form of a sub address number attached to the telephone number of the CTI device.

5. The device according to claim 1, wherein

the access information includes operation type information indicating a type of an operation related to a message, and target identification information indicating the message or the electronic bulletin board which is a target of the operation.

6. The device according to claim 1, wherein

the notifying section includes mapping information indicating one or more operations corresponding to a type of a message posted on the electronic bulletin board and, when a message is posted on the electronic bulletin board, obtains one or more operations corresponding to the type of the message from the mapping information, and produces the notification data including the access information for invoking each of the obtained operations.

7. The device according to claim 1, wherein

the notification section produces, when the message posted on the electronic bulletin board is a voice message, the notification data including the access information for invoking the operation corresponding to the voice message, and, when the message posted thereon is a text message, the notification data including the access information for invoking the operation corresponding to the text message.

8. A storage medium storing a program of instructions executable by a computer to cause the computer to perform a function as a mediation device for registering or retrieving voice information to or from an electronic bulletin board system in response to a request from a user, the function comprising:

producing, when an update of the electronic bulletin board is made, notification data which includes information indicating the update and access information for invoking an operation related to the update;

transmitting the notification data to a user related to the update;

receiving from the user an operation request made with use of the access information; and

performing a process for the operation which corresponds to the access information.

9. The storage medium according to claim 8, wherein the access information includes a telephone number of a CTI device which is provided to the computer, operation type information indicating a type of an operation corresponding to the access information, and target identification information indicating a message or the electronic bulletin board which is a target of the operation.

10. The storage medium according to claim 9, wherein the access information includes the operation type information and the target identification information in a form of a sub address number attached to the telephone number of the CTI device.

11. The storage medium according to claim 8, wherein the access information includes operation type information indicating a type of an operation related to the message, and target identification information indicating the message or the electronic bulletin board which is a target of the operation.

12. The storage medium according to claim 8, wherein when the message posted on the electronic bulletin board is a voice message, notification data including the access information for invoking the operation corresponding to the voice message is produced, and, when the message posted thereon is a text message, notification data including the access information for invoking the operation corresponding to the text message is produced.

13. A method executed by a mediation device that performs a process for registering or retrieving voice information to or from an electronic bulletin board system in response to a request from a user, comprising:

producing, when an update of the electronic bulletin board is made, notification data which includes information indicating the update, and access information for invoking an operation related to the update;

transmitting the notification data to the user related to the update;

receiving from the user an operation request made with use of the access information; and

performing a process for the operation which corresponds to the access information.

14. The method according to claim 13, wherein

the access information includes a telephone number of a CTI device which is provided to the computer, operation type information indicating a type of an operation corresponding to the access information, and target identification information indicating a message or the electronic bulletin board which is a target of the operation.

15. The method according to claim 14, wherein

the access information includes the operation type information and the target identification information in a form of a sub address number attached to the telephone number of the CTI device.

16. The method according to claim 13, wherein

the access information includes operation type information indicating a type of an operation related to the message, and target identification information indicating the message or the electronic bulletin board which is a target of the operation.

17. The method according to claim 13, wherein

when the message posted on the electronic bulletin board is a voice message, notification data including the access information for invoking the operation corresponding to the voice message is produced, and, when the message posted thereon is a text message, notification data including the access information for invoking the operation corresponding to the text message is produced.