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ENVIRONMENT-DRIVEN APPLICATIONS IN A CUSTOMER SERVICE ENVIRONMENT, SUCH AS A RETAIL BANKING ENVIRONMENT

  • US 20070027806A1
  • Filed: 07/06/2006
  • Published: 02/01/2007
  • Est. Priority Date: 07/29/2005
  • Status: Abandoned Application
First Claim
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1. A system for providing enhanced customer service within an environment, the system comprising:

  • a customer identification subsystem configured to automatically identify a customer that has entered the environment;

    a customer tracking subsystem configured to automatically track activities, current locations, or both activities and current locations of the identified customer within the environment;

    a context processing component configured to determine a current or near current context for the identified customer based on information provided by the customer identification subsystem and the customer tracking subsystem; and

    at least one environment-driven application configured to use customer context information provided by the context processing component to facilitate providing customized customer service to the customer.

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