Method and system for diagnosing, collecting information and servicing a remote system
First Claim
Patent Images
1. A method, comprising:
- storing information in a motor vehicle;
transmitting the information from the motor vehicle to a computer; and
sending an Internet communication from one of a manufacturer, a service depot, and a dealer to a user of the motor vehicle, based on the information stored in the motor vehicle that has been transmitted to the computer.
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Accused Products
Abstract
A monitoring system, method, and computer-program product tracks events and device states in a device and sends those events and states to a remote central service center using an Internet access module. The remote central service center monitors the received events and states for errors or warnings. The monitoring software (e.g., a dynamic link library) supports multiple data formats and multiple protocols to more effectively communicate the event and state information.
49 Citations
42 Claims
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1. A method, comprising:
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storing information in a motor vehicle;
transmitting the information from the motor vehicle to a computer; and
sending an Internet communication from one of a manufacturer, a service depot, and a dealer to a user of the motor vehicle, based on the information stored in the motor vehicle that has been transmitted to the computer. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16)
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17. A system, comprising:
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means for storing information in a motor vehicle;
means for transmitting the information from the motor vehicle to a computer; and
means for sending an Internet communication from one of a manufacturer, a service depot, and a dealer to a user of the motor vehicle, based on the information stored in the motor vehicle that has been transmitted to the computer. - View Dependent Claims (18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32)
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33. A system for processing information stored in a motor vehicle, comprising:
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a receiver configured to receive information from the motor vehicle; and
a transmitter configured to transmit an Internet communication from one of a manufacturer, a service depot, and a dealer to a user of the motor vehicle, based on the information from the motor vehicle. - View Dependent Claims (34, 35, 36, 37, 38, 39, 40, 41, 42)
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Specification