User-adaptive dialog support for speech dialog systems

• US 20070033053A1
• Filed: 07/20/2004
• Published: 02/08/2007
• Est. Priority Date: 10/14/2003
• Status: Abandoned Application

• Current Assignee: Daimler AG (Mercedes-Benz Group AG)
• Original Assignee: Daimler Chrysler Company LLC (Stellantis NV)
• Inventors: Kronenberg, Susanne, Philopoulos, Alexandros
• Application Number:
  US10/576,036
• Publication Number:
  US 20070033053A1
• Time in Patent Office: Days
• US Class Current: 704/275
• CPC Class Codes: G09B 7/04 characterised by modifying the teaching programme in response to a wrong answer, e.g. repeating the question, supplying a further explanation
• CPC Class Codes: G10L 15/22 Procedures used during a speech recognition process, e.g. man-machine dialogue
• CPC Class Codes: G10L 2015/0631 Creating reference templates; Clustering
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals

Abstract

A common problem faced by speech dialog systems is that they have to serve users with varying degrees of experience of such a system in an optimal manner. The invention relates to a speech dialog system that differentiates between inexperienced and experienced users and generates speech prompts that are adapted accordingly. The system is able to differentiate between inexperienced and experienced users, issuing a detailed speech prompt to the former and an abbreviated speech prompt to the latter. According to the invention, the speech dialog system initialises a dialog step using an abbreviated speech prompt. If the system user does not react to the abbreviated speech prompt after a specified time (recognition timeout), a detailed speech prompt is issued. Thus both types of speech prompts are issued for each dialog step and are available to the system user for selection. The user can therefore always select the type and manner of dialog he or she requires. The experienced user therefore always has the option of taking the initiative with regard to the course of the dialog. If at one point in the speech dialog he or she is unsure of the type of speech response that is expected by the speech dialog system, he or she can simply wait for the recognition timeout and then receive a detailed speech prompt.

Claims

1-6. -6. (canceled)

7. A method for user-adaptive dialog guidance for a speech dialog system,

in which a speech prompt is output by the speech dialog system,

wherein in response to this the speech dialog system waits for an utterance by the system user, for which purpose a speech recognition system is activated in order to understand the utterance by the user,

wherein the system differentiates inexperienced and experienced users and outputs a detailed prompt to inexperienced users, while it uses a shortened prompt for experienced users,

characterized in that a dialog step with a shortened prompt is initialized on the part of the speech dialog system,

after which a detailed prompt is output if there is no utterance by the system user in response to the shortened prompt after a specific time.

8. The method as claimed in claim 7,

wherein the shortened prompt occurs in the form of a short audible signal.

9. The method as claimed in claim 7,

wherein if the system user repeatedly fails to make an utterance in response to the shortened prompt, the time period for the speech recognition timeout after which a detailed speech output occurs is shorted.

10. The method as claimed in claim 9,

wherein the time period for the speech recognition system timeout is shortened as the number of instances in which there is no utterance in response to the shortened prompt increases and occurs in a plurality of stages.

11. The method as claimed in claim 9,

wherein if the system user already responds to the shortened prompt, the time period for the speech recognition system timeout is prolonged.

12. The method as claimed in claim 7,

wherein the speech dialog system is configured in such a way that the system user can interrupt the outputting of the prompt by prematurely inputting a speech utterance.