System and method for implementing a knowledge management system
First Claim
1. A knowledge container, including:
- an indication of an object; and
at least one tag, wherein each tag associates the object to at least one node in a knowledge map representation of a discrete perspective of a domain of knowledge.
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Accused Products
Abstract
A method and system organize and retrieve information using taxonomies, a document classifier, and an autocontextualizer. Documents (or other knowledge containers) in an organization and retrieval subsystem may be manually or automatically classified into taxonomies. Documents are transformed from clear text into a structured record. Automatically constructed indexes help identify when the structured record is an appropriate response to a query. An automatic term extractor creates a list of terms indicative of the documents'"'"' subject matter. A subject matter expert identifies the terms relevant to the taxonomies. A term analysis system assigns the relevant terms to one or more taxonomies, and a suitable algorithm is then used to determine the relatedness between each list of terms and its associated taxonomy. The system then clusters documents for each taxonomy in accordance with the weights ascribed to the terms in the taxonomy'"'"'s list and a directed acyclic graph (DAG) structure is created.
245 Citations
24 Claims
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1. A knowledge container, including:
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an indication of an object; and
at least one tag, wherein each tag associates the object to at least one node in a knowledge map representation of a discrete perspective of a domain of knowledge. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16)
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17. An autocontextualization method to automatically associate a knowledge container with a knowledge map having a plurality of taxonomies representative of selected discrete perspectives of a knowledge domain, each taxonomy having nodes corresponding to a conceptual area within the discrete perspective that the taxonomy represents, the autocontextualization method comprising:
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using a feature recognizer to determine features of the knowledge container;
employing a classification system to classify the knowledge container based on the determined features;
generating a preliminary list of nodes to which the knowledge container may be associated; and
determining a weight indicating a strength of association therewith. - View Dependent Claims (18, 19, 20, 21, 22)
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23. A method of identifying a knowledge container associated with a knowledge map, wherein the knowledge map includes at least one taxonomy representing a discrete perspective of a knowledge domain, wherein the at least one taxonomy is organized into a group of nodes, the nodes representing conceptual areas within the discrete perspective, and wherein the nodes have an indication of knowledge, including the particular content associated herewith, said method comprising:
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processing information about a user to identify nodes in the taxonomy that represent conceptual areas previously indicated to be of interest to a user; and
performing a content-based retrieval over the knowledge containers associated with the nodes, to retrieve an ordered list of potentially relevant knowledge containers, where each retrieved knowledge container is assigned a numerical relevance score representing a quality of association between the retrieved knowledge container and the customer information. - View Dependent Claims (24)
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Specification