System, method, apparatus, and program for providing electronic manual
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Abstract
When a customer operates a terminal to send a request for a provision of a manual page to the center via the Internet, the center determines whether the customer who is accessing is a registered customer (user of a copier) based on the stored customer information. In a case where the customer who is accessing the center is a registered customer, the center automatically selects electronic manual file(s) for the copier being used by the customer concerned. And the center generates a manual page representing the content of the selected manual file so that the content of the manual file is noticeable rather than the other information. The center transmits the manual page to the terminal concerned.
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Citations
34 Claims
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1-17. -17. (canceled)
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18. A system for providing an electronic manual, the system comprising a server and a plurality of terminals interconnected via a communication network;
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a manual database configured to store customer ID data and user attribute data including skill level information being associated with the customer ID data;
a receiver configured to receive, via the communication network, request information with customer ID information from a terminal requesting an electronic manual, and to refer to the customer ID database to find user attribute data associated with the received customer ID;
a selector configured to select, from the manual database, the electronic manual information set corresponding to the skill level represented by the user attribute data if the receiver finds the user attribute data; and
a provider configured to provide to the terminal requesting an electronic manual, via the communication network, the electronic manual information set selected by the selector. - View Dependent Claims (19, 20, 21, 22)
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23. A method for providing an electronic manual, comprising:
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preparing a manual database storing a plurality of electronic manual information sets, each of the sets describing the content of a product manual;
preparing a customer ID database storing customer ID data and user attribute data including skill level information being associated with the customer ID data;
receiving, via a communication network, request information with customer ID information from a terminal requesting an electronic manual referring to the customer ID database to find user attribute data associated with the received customer ID;
selecting, from the manual database, the electronic manual information set corresponding to the skill level represented by the user attribute data if the receiver finds the user attribute data; and
providing to the terminal requesting an electronic manual, via the communication network, the selected electronic manual information set. - View Dependent Claims (24, 25, 26, 27)
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28. An apparatus for providing an electronic manual, comprising:
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a connector configured to connect the apparatus to a terminal via a communication network;
a manual database configured to store a plurality of electronic manual information sets, each of the sets describing the content of a product manual;
a customer ID database configured to store customer ID data and user attribute data including skill level information being associated with the customer ID data;
a receiver configured to receive, via the communication network, request information with customer ID information from a terminal requesting an electronic manual, and to refer to the customer ID database to find user attribute data associated with the received customer ID;
a selector configured to select, from the manual database, the electronic manual information set corresponding to the skill level represented by the user attribute data if the receiver finds the user attribute data; and
a provider configured to provide to the terminal requesting an electronic manual, via the communication network, the electronic manual information set selected by the selector. - View Dependent Claims (29, 30, 31, 32, 33)
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34. A system for providing an electronic manual, comprising:
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storage means for storing electronic manual files each representing the content of product manual;
reception means for receiving a request for an electronic manual;
identification means for identifying a requester;
selector means for selecting electronic manual files corresponding to skill level of the requestor;
retrieval means for retrieving, from the storage means, the electronic manual files selected by the selector means fully or partially based on the user attribute; and
sending means for sending to the requester the electronic manual files retrieved by the retrieval means.
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Specification