Method and system for diagnosing, collecting information and servicing a remote system
First Claim
Patent Images
1. A method of communication, comprising:
- obtaining semi-static state data from a motor vehicle;
transmitting the semi-static state data from the motor vehicle to a location remote from the motor vehicle; and
receiving the semi-static state data at the location which is remote from the motor vehicle.
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Abstract
A monitoring system, method, and computer-program product tracks events and device states in a device and sends those events and states to a remote central service center using an Internet access module. The remote central service center monitors the received events and states for errors or warnings. The monitoring software (e.g., a dynamic link library) supports multiple data formats and multiple protocols to more effectively communicate the event and state information.
87 Citations
38 Claims
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1. A method of communication, comprising:
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obtaining semi-static state data from a motor vehicle;
transmitting the semi-static state data from the motor vehicle to a location remote from the motor vehicle; and
receiving the semi-static state data at the location which is remote from the motor vehicle. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 10, 11, 12, 13)
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9. A method according to clam 8, wherein the transmitting to the service depot comprises:
transmitting the message to the service depot which is a car dealer.
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14. A system for communicating, comprising:
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means for obtaining semi-static state data from a motor vehicle;
means for transmitting the semi-static state data from the motor vehicle to a location remote from the motor vehicle; and
means for receiving the semi-static state data at the location which is remote from the motor vehicle. - View Dependent Claims (15, 16, 17, 18, 19, 20, 21, 23, 24, 25, 26)
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22. A system according to clam 21, wherein the means for transmitting a message to a service depot transmits the message to the service depot which is a car dealer.
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27. A motor vehicle, comprising:
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a memory which stores a software version which is a version of software executing within the motor vehicle; and
a device configured to transmit the software version from the motor vehicle to a location remote from the motor vehicle. - View Dependent Claims (28, 29, 30, 31, 32, 33)
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34. A computer program product including a storage medium which stores instructions for execution on a computer, the instructions for performing:
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obtaining semi-static state data from a motor vehicle; and
transmitting the semi-static state data from the motor vehicle to a location remote from the motor vehicle. - View Dependent Claims (35, 36, 37, 38)
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Specification