Method and system for diagnosing, collecting information and servicing a remote system
First Claim
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1. A method, comprising:
- obtaining and storing information of an event which is an interaction between a user and a motor vehicle; and
transmitting the information of the event from the motor vehicle to a location which is remote from the motor vehicle.
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Abstract
A monitoring system, method, and computer-program product tracks events and device states in a device and sends those events and states to a remote central service center using an Internet access module. The remote central service center monitors the received events and states for errors or warnings. The monitoring software (e.g., a dynamic link library) supports multiple data formats and multiple protocols to more effectively communicate the event and state information.
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Citations
50 Claims
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1. A method, comprising:
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obtaining and storing information of an event which is an interaction between a user and a motor vehicle; and
transmitting the information of the event from the motor vehicle to a location which is remote from the motor vehicle. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20)
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21. A motor vehicle, comprising:
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a device configured to obtain and store information of an event which is an interaction between a user and the motor vehicle; and
a transmitter configured to transmit the information of the event from the motor vehicle to a location which is remote from the motor vehicle. - View Dependent Claims (22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40)
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41. A motor vehicle, comprising:
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means for obtaining and storing information of an event which is an interaction between a user and the motor vehicle; and
means for transmitting the information of the event from the motor vehicle to a location which is remote from the motor vehicle. - View Dependent Claims (42, 43, 44, 45, 46, 47, 48, 49, 50)
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Specification