System and method of providing communications based on a predetermined device status

• US 20070036086A1
• Filed: 08/09/2005
• Published: 02/15/2007
• Est. Priority Date: 08/09/2005
• Status: Abandoned Application

• Current Assignee: Sbc Knowledge Ventures, L.P.
• Original Assignee: Sbc Knowledge Ventures, L.P.
• Inventors: Walter, Edward, Popp, Robert
• Application Number:
  US11/200,248
• Publication Number:
  US 20070036086A1
• Time in Patent Office: Days
• US Class Current: 370/252
• CPC Class Codes: H04L 61/4547 for personal communications, i.e. using a personal identifier
• CPC Class Codes: H04L 67/54 Presence management, e.g. monitoring or registration for receipt of user log-on information, or the connection status of the users
• CPC Class Codes: H04L 69/16 Implementation or adaptation of Internet protocol [IP], of transmission control protocol [TCP] or of user datagram protocol [UDP]

Abstract

A system and method are disclosed for a presence and availability management configuration. The system and method can include a system that pings multiple communication devices associated with a targeted party prior to sending a communication. The system can transmit a target device identifier with a status request (a ping) over a communication network. A response to the ping can provide presence information related to the targeted party. In addition, the system can ping a second target communication device by transmitting a second device identifier over the communication network. In response to a reply from the second target device, additional presence information can be determined. Utilizing a response or responses from the first and second party device(s), (and possibly other devices and/or multiple presence servers), a target device address and a communication mode can be determined, (i.e. where and how to send a communication and to which device).

Claims

1. A presence management method comprising:

pinging a first target device of a targeted party by transmitting a first device identifier over a communication network;

determining presence information related to the first target device based on a response to the pinging of the first target device;

pinging a second target device of the targeted party by transmitting a second device identifier over the communication network;

determining presence information related to the second target device based on a response to the pinging of the second target device; and

selecting a party device address of one of the first and the second target devices and a selected communication mode to send a communication based on the determined presence information related to the first target device and the second target device.

2. The method of claim 1, further comprising sending the communication to the second target device when the acquired presence information related to one of the first and second target device indicates that one of the first target device is in use and the second device is available.

3. The method of claim 1, further comprising sending a text communication to the first target device when the first target device is providing a voice communication.

4. The method of claim 1, wherein the first target device is an Internet protocol (IP) phone, the presence information indicates the first target device is busy with a call, and wherein the communication is a text message transmitted while the first target device is in use, using an instant messaging protocol to provide the text message to a display on the IP phone.

5. The method of claim 1, wherein the presence information is determined utilizing a passive method and an active method, wherein the active method requests and receives data from the memory of a targeted device.

6. The method of claim 1, wherein a presence management server is pinged and the presence management server pings the first and second target devices on a periodic basis and provides a presence status to a requesting device.

7. The method of claim 1, further comprising:

monitoring Internet protocol communications from target devices over the communication network;

identifying target devices, including the first and second target devices, having recent communication activity; and

pinging the first and second target devices having a most recent communication activity.

8. The method of claim 1, further comprising selectively sending a communication to one of the first and the second target devices based on the acquired presence information.

9. The method of claim 8, wherein the communication is sent via an Internet protocol (IP) based signaling protocol.

10. The method of claim 1, further comprising separating a text transmission for a voice transmission at the first target device.

11. The method of claim 1, wherein the first party device is an Internet protocol (IP) compatible telephone configured to receive and display a text message.

12. The method of claim 11, wherein when the text message is received when the first target device is in use.

13. The method of claim 1, further comprising utilizing one of a protocol initiation signal, a call set up signal, a call in process signal, a call tear down signal, an off hook signal, and a computer application initiation signal, to determine the first and second device identifier to ping the first and second target devices.

14. The method of claim 1, further comprising determining a predicted party presence and communication availability utilizing the party presence information related to the first and second party devices.

15. The method of claim 1, further comprising routing a communication to an identified target communication device based on the predicted target presence and communication availability.

16. The method of claim 15, wherein the identified target communication device is the second target device.

17. The method of claim 1, further comprising linking a party device address to one of a telephone number, an IP address, a MAC address, a private IP address, or a user name.

18. A method of communicating comprising:

determining whether an Internet protocol (IP) phone will enter into a voice based communication session based on a request from a sender;

providing the sender with at least one alternate communication option when the IP phone will not initiate the voice based communication session;

determining a format for the alternate communication option; and

transmitting a communication via the alternate communication option to the IP phone.

19. The method of claim 18, further comprising determining whether an Internet protocol IP phone will enter into a voice based communication session by detecting a busy signal.

20. The method of claim 18, wherein determining whether an Internet protocol IP phone will enter into a voice based communication session further comprises determining when the IP phone hand set is off hook.

21. The method of claim 18, wherein determining whether an Internet protocol IP phone will enter into a voice based communication session further comprises determining if a do not disturb feature has been activated.

22. The method of claim 18, wherein the format for the alternate communication option is a text message.

23. The method of claim 18, wherein a second IP phone determines whether the IP phone will enter into the voice based communication session.

24. The method of claim 18, wherein transmitting the communication via the alternate communication option is performed concurrently with the IP phone being in a voiced based communication session with another device.

25. An Internet protocol (IP) based telephone system comprising:

a transceiver configured to communicate voice over IP data utilizing an IP communication format;

a display configured to display caller defined text messages transmitted from a sending device; and

wherein the transceiver is configured to translate the voice over IP data to audio signals; and

a processor coupled to the transceiver and configured to facilitate delivering the caller defined text message to the display.

26. The system of claim 25, wherein the transceiver is configured to receive audio packets and textual packets and the processor is configured to facilitate delivering audio packets to a speaker and textual packets to a display.

27. A computer readable medium tangibly embodying a program of instructions to manipulate a processor to:

ping a first target device of a targeted party by transmitting a first device identifier over a communication network;

determine presence information related to the first target device based on a response to the pinging of the first target device;

ping a second target device of the targeted party by transmitting a second device identifier over the communication network;

determine presence information related to the second target device based on a response to the pinging of the second target device; and

select a party device address of one of the first and second target devices and communication mode to send a communication based on the determined presence information related to the first target device and the second target device.

28. The computer readable medium of claim 27, further manipulating the processor to determine presence information by receiving one of a busy signal, an off hook signal, and a do not disturb status.

29. The computer readable medium of claim 27, further manipulating the computer to format a text message and transmit the text message utilizing an IP address.