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Method and system for handling calls at an automatic call distributor

  • US 20070036131A1
  • Filed: 07/18/2005
  • Published: 02/15/2007
  • Est. Priority Date: 07/18/2005
  • Status: Active Grant
First Claim
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1. A method for handling calls at an automatic call distributor, comprising:

  • receiving from a first caller a first call for distribution to one of a plurality of agents;

    receiving from the first caller a first request associated with the first call;

    linking the first request to one or more additional requests associated with one or more additional calls from one or more additional callers; and

    distributing for handling to a first agent of the plurality of agents the first call and the one or more additional calls associated with the one or more additional requests linked to the first request.

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