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Analyzing and resolving internet service problems

  • US 20070036146A1
  • Filed: 12/21/2005
  • Published: 02/15/2007
  • Est. Priority Date: 08/10/2005
  • Status: Abandoned Application
First Claim
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1. A computer-implemented method for analyzing and resolving an Internet service problem, the method comprising:

  • receiving via a user interface consumer data associated with a request for Internet service problem analysis and resolution;

    triggering a query to retrieve additional data associated with the consumer data;

    querying one or more systems to fulfill the request;

    retrieving from the systems, information associated with fulfilling the request;

    identifying the Internet Service problem based on the information; and

    rendering in real time the Internet service problem via the user interface.

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