System, method and computer program product for interactive voice notification and product registration

• US 20070036278A1
• Filed: 12/05/2005
• Published: 02/15/2007
• Est. Priority Date: 06/02/2004
• Status: Abandoned Application

• Current Assignee: Grolleger LLC (Oso IP, LLC)
• Original Assignee: Audiopoint Incorporated
• Inventors: Zhang, Xia, Lichorowic, Brian, Sundaram, Bala
• Application Number:
  US11/293,510
• Publication Number:
  US 20070036278A1
• Time in Patent Office: Days
• US Class Current: 379/37
• CPC Class Codes: G08B 25/005 Alarm destination chosen according to a hierarchy of available destinations, e.g. if hospital does not answer send to police station
• CPC Class Codes: G08B 25/006 Alarm destination chosen according to type of event, e.g. in case of fire phone the fire service, in case of medical emergency phone the ambulance
• CPC Class Codes: G08B 25/08 using communication transmission lines G08B13/19658, G08B21/0286, G08B25/016 take precedence
• CPC Class Codes: H04M 2203/2016 Call initiation by network rather than by subscriber
• CPC Class Codes: H04M 2203/2027 Live party detection
• CPC Class Codes: H04M 2203/2083 Confirmation by serviced party
• CPC Class Codes: H04M 2203/6045 Identity confirmation
• CPC Class Codes: H04M 3/53333 Message receiving aspects
• CPC Class Codes: H04M 3/537 Arrangements for indicating the presence of a recorded message , whereby the presence information might include a preview or summary of the message

Abstract

A notification system and an automated product registration system are disclosed. The notification system may contact multiple persons simultaneously and use text-to-speech to speak a message to each person over the phone. The notification system may first determine whether a live person has answered the phone before speaking the message. The notification system may be used in conjunction with an automated voice-activated product registration system.

Claims

1. A method for product registration comprising the steps of:

receiving a customizable set of questions to be posed to a user;

receiving an incoming telephone call at an automated registration system from a user registering a product;

prompting a user with said set of questions and recognizing user responses to said set of questions with a voice recognition system;

storing said user responses; and

sending outbound telephonic notifications based on said user responses receiving user input on notification criteria.

2. The method of claim 1, wherein notification criteria comprise at least one of:

a product recall alert;

a warranty expiration alert;

or

a new features alert.

3. The method of claim 1, further comprising transferring the user to a live agent when the user requests more information.

4. A voice services system comprising:

a voice services platform comprising a content management system;

a text-to-speech system for synthesizing speech from text coupled to said voice services platform;

a notifier coupled to said voice services platform; and

a product registration system coupled to said notifier, wherein said product registration system comprises;

a customizable set of questions to be posed to a user;

a voice recognition system, adapted to prompt a user with said set of questions and to recognize user responses to said set of questions;

a store, adapted to store said user responses; and

a call router, adapted to transfer said user to a live agent;

wherein said notifier is adapted to send outbound telephonic notifications based on said user responses.

5. A method for notifying a user of a message comprising the steps of:

receiving a message to broadcast;

receiving a list of people to contact, said list comprising at least one telephone number for each person on said list;

contacting each person on said list substantially simultaneously by telephone;

requesting a user response indicating a live person answered said telephone;

receiving said user response indicating the live person answered said telephone;

speaking said message to said live person with a text-to-speech system; and

displaying on a user interface whether each telephone call was answered by a live person.

6. The method of claim 5, further including:

requesting a user authentication;

determining if said user authentication is valid; and

not speaking said message if said user authentication is not valid.

7. The method of claim 5, further comprising:

receiving user input comprising an action to take based on said message.