Voicemail system and related method

• US 20070036290A1
• Filed: 03/01/2006
• Published: 02/15/2007
• Est. Priority Date: 03/02/2005
• Status: Abandoned Application

• Current Assignee: Warner Bros Entertainment Incorporated (Warner Bros. Discovery, Inc.)
• Original Assignee: Warner Bros Entertainment Incorporated (Warner Bros. Discovery, Inc.)
• Inventors: Stephens, Spencer, Gasparri, Massimiliano, Ostrover, Lewis, Odgers, Chris
• Application Number:
  US11/366,198
• Publication Number:
  US 20070036290A1
• Time in Patent Office: Days
• US Class Current: 379/88.120
• CPC Class Codes: G10L 21/02 Speech enhancement, e.g. noise reduction or echo cancellation reducing echo effects in line transmission systems H04B3/20; echo suppression in hands-free telephones H04M9/08
• CPC Class Codes: H04M 1/6016 in the receiver circuit
• CPC Class Codes: H04M 1/72433 for voice messaging, e.g. dictaphones for answering incoming calls H04M1/64

Abstract

A voicemail system, a computer-readable medium, and a related method for analyzing an audio signal from a caller that is stored as a voicemail message for a recipient. The method includes providing the audio signal, analyzing the audio signal, and detecting a defect in the audio signal.

Claims

1. A voicemail system comprising:

a. a caller node configured to facilitate telephonic communication by a caller and to generate an audio signal based on input from the caller; and

b. a recipient node coupled to the caller node and configured to facilitate telephonic communication by a recipient, to receive the audio signal from the caller node, and to record the audio signal as a voicemail message;

c. wherein;

i. the recipient node includes a computer-readable medium having a recipient node program, and

ii. the recipient node program includes instructions that are configured to analyze the audio signal and to detect a defect in the audio signal.

2. The voicemail system according to claim 1, wherein the defect is selected from the group consisting of a dropout, a distortion, and noise.

3. The voicemail system according to claim 1, wherein the caller node or the recipient node are selected from the group consisting of a phone, a computer, and a voicemail server.

4. The voicemail system according to claim 1, wherein:

a. the instructions of the recipient node program detect a defect in the audio signal and inform a user selected from the group consisting of the caller and the recipient of the defect in the audio signal if the audio signal fails to meet a predetermined minimum quality level based on an analysis performed by the instructions of the recipient node program; and

b. the recipient node informs the user of the defect in the audio signal using a method selected from the group consisting of sending the user an electronic-mail message, calling the user using synthesized speech, and calling the user using a prerecorded message.

5. The voicemail system according to claim 1, wherein the instructions of the recipient node program are configured to perform a function selected from the group consisting of:

a. filtering out noise in the audio signal;

b. enhancing the audio signal; and

c. restoring the audio signal.

6. The voicemail system according to claim 1, wherein the instructions of the recipient node program detect a defect in the audio signal and inform a user selected from the group consisting of the caller and the recipient of an item selected from the group consisting of steps being taken to correct the defect in the audio signal, a confidence level associated with a restoration process of the audio signal, and whether the audio signal is recoverable.

7. The voicemail system according to claim 1, wherein the instructions of the recipient node are configured to determine if information is missing from the voicemail message as a result of the defect and to restore the missing information to the voicemail message.

8. The voicemail system according to claim 7, wherein:

a. the recipient node includes a voice transcription technology that is configured to convert the audio signal into a text transcript;

b. the instructions of the recipient node program are configured to perform a linguistic analysis on the text transcript; and

c. the instructions of the recipient node program are configured to create a corrected message by inserting the missing information into the voicemail message based on the results of the linguistic analysis.

9. The voicemail system according to claim 8, wherein the corrected message is selected from the group consisting of a text message, a voicemail message that includes the original audio signal and an additional audio signal that was created based on the results of the linguistic analysis, and a voicemail message that includes a single audio signal created entirely from the results of the linguistic analysis.

10. The voicemail system according to claim 1, further comprising a network that is coupled between the caller node and the recipient node.

11. The voicemail system according to claim 1, further comprising a voice channel that is coupled between the caller node and the recipient node, wherein the voice channel is configured to establish a voice connection between the caller node and the recipient node, and to permit the transfer of the audio signal from the caller-node to the recipient node.

12. The voicemail system according to claim 11, further comprising a data channel that is coupled between the caller node and the recipient node and configured to establish a data connection between the caller node and the recipient node, wherein:

a. the caller node is configured to record the audio signal as a voicemail message;

b. the audio signal is recorded as a voicemail message in the recipient node and the caller node while the voice connection is open;

c. the data connection between the recipient node and the caller node is maintained after the voice connection is closed; and

d. the instructions of the recipient node program are configured to access to the voicemail message recorded at the caller node via the data connection after the voice connection is closed.

13. The voicemail system according to claim 1, wherein:

a. the caller node records the audio signal as a voicemail message;

b. the caller node includes a caller node program having instructions; and

c. after the voicemail message is recorded at the caller node, the instructions of the caller node program are configured to contact the recipient node program and to transfer the recorded voicemail message from the caller node to the recipient node.

15. The voicemail system according to claim 1, wherein the instructions of the recipient node program are configured to analyze the voicemail message in real-time and to inform a user selected from the group consisting of the caller and the recipient if a problem is identified during the recording of the audio signal as a voicemail message.

16. The voicemail system according to claim 1, further comprising a server that is coupled between the caller node and the recipient node, wherein the server includes a server program having instructions configured to perform a function selected from the group consisting of analyzing the audio signal, detecting a defect in the audio signal, enhancing the audio signal, and restoring the audio signal.

14. The voicemail system according to claim 14, wherein the transfer of the recorded voicemail message from the caller node to the recipient node involves the use of TCP/IP.

17. A method for analyzing an audio signal from a caller that is stored as a voicemail message for a recipient, the method comprising:

a. providing the audio signal;

b. analyzing the audio signal; and

c. detecting a defect in the audio signal.

18. The method according to claim 17, wherein the defect is selected from the group consisting of a dropout, a distortion, and noise.

19. The method according to claim 17, further comprising:

a. determining whether a portion of the voicemail message is unintelligible based on the analysis of the audio signal; and

b. notifying a user selected from the group consisting of the caller and the recipient when the portion of the voicemail message is determined to be unintelligible.

20. The method according to claim 17, further comprising performing a function selected from the group consisting of filtering out noise in the audio signal, and enhancing the audio signal.

21. The method according to claim 17, further comprising:

a. determining if information is missing from the voicemail message as a result of the defect; and

b. restoring the missing information to the voicemail message.

22. The method according to claim 21, wherein the step of restoring the missing information to the voicemail message includes:

a. providing a voice transcription technology;

b. using the voice transcription technology to convert the audio signal into a text transcript;

c. performing linguistic analysis on the text transcript; and

d. creating a corrected message by inserting the missing information into the voicemail message based on the results of the linguistic analysis.

23. The method according to claim 22, further comprising:

a. determining a confidence level regarding the accuracy of the corrected message; and

b. issuing a warning to a user selected from the group consisting of the caller and the recipient when the confidence level is less than a selectable threshold value.

24. The method according to claim 22, further comprising forwarding the corrected message to a user selected from the group consisting of the caller and the recipient.

25. A computer-readable medium including a program comprising instructions for processing an audio signal from a caller that is included in a voicemail message for a recipient, wherein the instructions are configured to perform the following steps:

a. analyze the audio signal; and

b. detect a defect in the audio signal.

26. The computer-readable medium according to claim 25, wherein the instructions are configured to perform the following additional steps:

a. determine whether a portion of the voicemail message is unintelligible based on the analysis of the audio signal; and

b. notify a user selected from the group consisting of the caller and the recipient when the portion of the voicemail message is unintelligible.

27. The computer-readable medium according to claim 25, wherein the instructions are configured to perform as a step selected from the group consisting of:

a. filter out noise in the audio signal;

b. add speech enhancements to the audio signal; and

c. determine if information is missing from the voicemail message as a result of the defect and restore the missing information to the voicemail message.

28. The computer-readable medium according to claim 25, wherein:

a. the instructions are configured to facilitate the communication of the voicemail message to a voice transcription technology that is configured to convert the voicemail message into a text transcript;

b. the instructions are configured to perform a linguistic analysis on the text transcript in a search for information that is missing from the text transcript; and

c. the instructions are configured to create a corrected message within which the information that is missing from the text transcript is restored based on the linguistic analysis.

29. The computer-readable medium according to claim 28, wherein the instructions are configured to determine a confidence level regarding the accuracy of the corrected message and to prompt a warning for issuance to a user selected from the group consisting of the caller and the recipient when the confidence level is less than a selectable threshold value.