Apparatus and methods for providing a virtual remote print unit
First Claim
1. A computer-telephony integrated (CTI) system, comprising:
- a first device configured to transmit first digital data and first formatting instructions corresponding to the first digital data, wherein the first formatting instructions specify either digital or analog format; and
a second device configured to receive the first digital data and first formatting instructions transmitted from the first device, the second device configured to format the first digital data according to the first formatting instructions.
3 Assignments
0 Petitions
Accused Products
Abstract
A flexible computer-telephony integration system (CTI) that is able to communicate in both digital and analog formats is disclosed. Apparatus and methods are disclosed wherein data is received in a digital format, formatted for a particular receiving device including serial devices and digital devices, and communicated over an appropriate communication link depending on the formatting including a dedicated serial link, a PSTN or a packet switched network (LAN/WAN). Embodiments provide the ability to selectively communicate to both analog and digital recipients various types of emergency information, including but not limited to teletypewriter (TTY) data, call notes, supplemental information, and call history for both an active 9-1-1 call and previous 9-1-1 calls. Exemplary embodiments for 9-1-1 call processing systems are described.
-
Citations
30 Claims
-
1. A computer-telephony integrated (CTI) system, comprising:
-
a first device configured to transmit first digital data and first formatting instructions corresponding to the first digital data, wherein the first formatting instructions specify either digital or analog format; and
a second device configured to receive the first digital data and first formatting instructions transmitted from the first device, the second device configured to format the first digital data according to the first formatting instructions. - View Dependent Claims (2, 3, 4, 5)
-
-
6. A method of transmitting data, comprising:
-
receiving data at a computer-telephony integrated (CTI) client that is transmitted from a communication source;
transmitting the data and formatting instructions for the data from the CTI client to a CTI server, wherein the formatting instructions comprise a particular format, the particular format comprising either analog or digital format;
formatting the transmitted data into the particular format; and
transmitting the formatted data to a remote device, wherein the remote device is at a location separate from the CTI client and CTI server. - View Dependent Claims (7, 8, 9, 10, 11)
-
-
12. An apparatus for communicating data within a telecommunication system, comprising:
-
means for receiving data in a digital format;
means for formatting the data pursuant to formatting instructions; and
means for transmitting the formatted data to a remote device. - View Dependent Claims (13, 14, 15, 16)
-
-
17. A method of communicating data within a telecommunication system, comprising:
-
receiving first data at a first device;
retrieving second data at a second device, wherein the first data corresponds to the second data and the second data comprises formatting instructions, wherein the formatting instructions specify either digital or analog format;
transmitting the first and second data to a third device;
formatting the first data with the third device, wherein the first data is formatted into a format corresponding to the formatting instructions of the second data; and
transmitting the formatted data to a fourth device. - View Dependent Claims (18, 19, 20, 21, 22, 23, 24, 25)
-
-
26. A method of communicating within a 9-1-1 communication system, the method comprising:
-
receiving 9-1-1 information at a central office;
deciding an appropriate routing for the 9-1-1 information;
selecting at least a portion of the 9-1-1 information for routing to a response agency;
sending the selected portion of the 9-1-1 information to an output device;
formatting into a transmission type the selected portion of the 9-1-1 information at the output device, wherein the transmission type corresponds to at least one communication device at the response agency; and
transmitting in the transmission type the formatted 9-1-1 information to the at least one communication device at the response agency. - View Dependent Claims (27, 28, 29, 30)
-
Specification